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Housekeeping Attendant

2 months ago

Kansas City, Missouri, United States Elms Hotel & Spa Full time
Room Attendant/Housekeeping Job Description

About the Role:

We are seeking a detail-oriented and customer-focused Room Attendant/Housekeeping to join our team at Elms Hotel & Spa. As a Room Attendant/Housekeeping, you will play a critical role in ensuring our guests have a comfortable and enjoyable stay.

Key Responsibilities:

  • Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
  • Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
  • Take a proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
  • Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
  • Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership.
  • Maintain professionalism consistent with hotel brand and company expectations.
  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

Requirements:

  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace
  • 8+ hours per day; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Reach, bend, stoop, and pivot frequently throughout the workday

About Elms Hotel & Spa:

Elms Hotel & Spa is a forward-thinking hotel development, investment, and management company. We strive to create value for all through excellence and an openness to doing things differently. We foster an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.