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Lounge Operations Manager

2 months ago

Charlotte, North Carolina, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Delivers an exceptional guest experience that attracts both hotel patrons and local visitors.

Contributes significantly to enhancing financial outcomes and drawing in guests by leveraging insights into the local market and effectively marketing the bar/lounge.

Engages actively in promoting the bar/lounge, planning menus, upholding service standards, assisting staff during busy periods, and managing liquor inventory and controls.

Oversees daily operations of the Bar/Lounge and supervises team members. Aims for high levels of guest and employee satisfaction while adhering to the operating budget. Responsible for ensuring compliance with legal requirements in a professional and consistent manner. Identifies and implements necessary training to meet objectives. Supports the Food and Beverage/Culinary team by providing assistance in other areas as needed.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years of experience in food and beverage, culinary, or a related field.

OR

  • 2-year degree from an accredited institution in Food Service Management, Hospitality, Business Administration, or a related field; 2 years of experience in food and beverage, culinary, or a related area.

CORE WORK ACTIVITIES

Driving Bar/Lounge Business with an Entrepreneurial Mindset

  • Identifies financial opportunities by analyzing restaurant demand.
  • Collaborates with key community members to explore opportunities while assessing competitors.
  • Manages purchasing and inventory, negotiates pricing and contracts, develops preferred supplier lists, reviews usage reports, and takes corrective actions as needed.
  • Utilizes effective revenue management strategies to secure optimal business levels at peak times to maximize revenue.

Leading Marketing and Public Relations Initiatives

  • Attracts guests through the development and execution of marketing, advertising, and community relations programs, evaluating their effectiveness and adapting to changing demands.
  • Manages social media content related to the bar/lounge and oversees public event communications; monitors social media engagement; responds to feedback; analyzes trends; addresses deficiencies.
  • Builds a network of contacts to facilitate outreach and event opportunities.
  • Acts as the primary liaison for events or community activities related to the bar/lounge.
  • Engages with liquor suppliers and procures beverages for the outlets. Coordinates and schedules entertainment and events.
  • Oversees the planning and execution of all events to ensure a premier experience.
  • Participates in local networking events that often occur off-site.
  • Implements specific brand strategies focused on enhancing the customer experience.

Managing Bar/Lounge Operations

  • Implements established beverage policies and procedures throughout the establishment.
  • Ensures the bar/lounge operates in compliance with all local, state, and federal beverage and liquor regulations.
  • Monitors adherence to liquor control policies and procedures.
  • Ensures compliance with all Bar/Lounge policies, standards, and procedures.
  • Maintains all collateral, menus, and guest materials in pristine condition, free from damage.
  • Understands beverage control metrics, including inventory management, portion control, cost analysis, and sales mix analysis.
  • Attends pre- and post-event meetings to understand group requirements.
  • Comprehends budgets, financial statements, and payroll reports to assist in managing departmental finances.
  • Participates in managing departmental expenses to meet or exceed budget goals.
  • Maintains food safety and sanitation standards.
  • Manages inventory in accordance with budget and business demands.
  • Assists in menu and promotional development as necessary.
  • Communicates essential information to Bar/Lounge staff regarding events.
  • Ensures the ambiance (lighting, music, decor) aligns with the Bar/Lounge concept and time of day.
  • Oversees entertainment and activation processes to ensure alignment with brand strategy.

Creating Memorable Guest Experiences

  • Builds long-term professional relationships with guests.
  • Empowers employees to deliver outstanding customer service.
  • Engages with guests to gather feedback on product quality and service levels.
  • Effectively addresses guest issues and complaints.
  • Prioritizes guest satisfaction in all departmental meetings and focuses on continuous improvement.
  • Provides constructive feedback to enhance service performance.
  • Reviews guest feedback and satisfaction results with staff and takes appropriate actions.

Managing Human Resource Activities

  • Supports a departmental orientation program to ensure new hires receive adequate training for their roles.
  • Participates in developing and implementing corrective action plans.
  • Trains staff on liquor control policies and procedures.
  • Manages staffing levels to meet service standards, operational needs, and financial objectives.
  • Promotes employee understanding of expectations and responsibilities.
  • Actively engages in the hiring process to select the right talent for the outlet's concept.
  • Provides guidance and direction to team members, including setting performance standards and monitoring outcomes.
  • Facilitates fair and equitable treatment of employees.
  • Encourages employee feedback, maintains an open-door policy, and reviews employee satisfaction results to address concerns.
  • Monitors employee participation in ongoing training to understand guest expectations.
The salary range for this position is $74,000 to $96,000 annually.

Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other wellness benefits, along with potential incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to eligibility, waiting periods, contributions, and other requirements.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


At Westin, we are dedicated to empowering guests to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves.

To fulfill the brand mission of becoming the leading wellness brand in hospitality, we require passionate and engaged associates to bring the brand's unique programming to life.

We encourage our associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate; you are active and take pride in maintaining your well-being; you are optimistic; you are adventurous.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.