National Service Manager, Ultrasound

3 weeks ago


Boston, Massachusetts, United States Boston Imaging Full time
About the Role

Boston Imaging is seeking a highly skilled and experienced National Service Manager to lead our Ultrasound and Digital Radiography service teams. As a key member of our operations team, you will be responsible for driving world-class customer-centric service delivery and growth in our service lines.

Key Responsibilities
  • Lead DR/US service initiatives and strategies to improve purchased services control, customer satisfaction, service delivery, and driving service revenue.
  • Manage employees and operations of the Field Service Employees (FSEs), Depot Employees, and Dealer network.
  • Work with the DR/US sales team to develop "win-win" strategies to capture incremental DR/US service business and retain existing DR/US service contracts.
  • Responsible for national service P&L and drive to achieve revenue and margin goals.
  • Build strong relationships with customers, BDMs, and dealer network, creating and reinforcing customer satisfaction.
  • Promote teamwork, communication, and influence others to achieve business results, driving revenue and creative non-contract revenue programs.
Requirements
  • Bachelor's degree in Business or related field of study required, MBA a plus.
  • 10+ years of experience in an operations leadership role in diagnostic imaging and/or Ultrasound Services.
  • Ability to demonstrate a comprehensive understanding of Service Business.
  • Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast-paced environment.


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