Senior Program Operations Specialist

1 week ago


Reading, Pennsylvania, United States Supportive Concepts for Families, Inc. Full time
Job Summary

We are seeking a highly skilled Senior Program Operations Specialist to oversee daily operations, manage staff, and ensure compliance with regulations.

About the Role

This is a critical position that requires strong leadership skills, attention to detail, and excellent communication abilities. As a Senior Program Operations Specialist, you will be responsible for managing consumer records, tracking staff training, and maintaining accurate documentation.

Key Responsibilities
  • Oversee daily operations, including quality inspections, emergency response, and staff supervision.
  • Manage medical appointments, medication administration, and training compliance.
  • Participate in on-call rotation and contribute to the PART team.
  • Monitor and track staff training compliance, conduct in-home orientations, and provide training documentation.
  • Ensure operations comply with relevant regulations and policies.
  • Maintain consumer records, staff training, and review EMR (SETWORKS) daily.
  • Provide general supervision using Person Directed Framework/Non-Violent Communication.
  • Mentor staff, address performance issues, and complete timely employee evaluations.
  • Manage consumer and house funds, maintain food supplies, and report maintenance needs.
  • Complete expense records, monitor vehicle and equipment usage, and ensure proper documentation.
  • Report incidents and coordinate with outside agencies.
Requirements
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • At least 18 years old and valid driver's license.
  • Ability to pass a drug screening, physical, tuberculosis test, and background/DMV checks.
  • Weekend availability required.
Salary and Benefits

The estimated salary for this position is $65,000 - $75,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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