Mortgage Support Specialist

4 days ago


Miami, Florida, United States Quontic Full time

About Us

At Quontic Bank, we pride ourselves on being a CDFI federally chartered digital community bank with a unique approach to banking. Our customer-centric culture focuses on helping our customers and giving back to local communities, making homeownership simpler, faster, and more accessible for all communities across the United States.

Our Mission

We empower our customers financially while embracing their diverse circumstances. Our mission breaks the system for financial empowerment, standing against big banks to put the customer first. We serve underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience.

Your Job

You will be supporting daily operations and administration through various duties and responsibilities under the direction of the VP/Senior Mortgage Lending Officer. Key tasks include:

  • Handling incoming calls and scheduling appointments with clients for the VP/Senior Mortgage Lending Officer
  • Supporting the team to track incoming leads
  • Entering new clients into the CRM system (HubSpot, Jungo) and scanning consultation sheets
  • Preparing closing packages and gifts for weekly closings, and conducting follow-up phone calls and surveys
  • Collaborating with the marketing department to create media, advertising, and sales literature
  • General administrative duties as assigned

What You Need

To excel in this role, you should have:

  • An Associate degree or equivalent years of experience
  • One year of relevant experience in wholesale mortgage lending
  • Full professional fluency in English and Spanish

Perks

This role offers a competitive compensation package, including an estimated annual salary range of $48,000 - $60,000, and a comprehensive benefits plan that includes health, dental, vision, life insurance, financial wellness planning, counseling support services, paid parental leave, pet insurance, 401K match, employee bank accounts, and generous paid time off.



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