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Assistant Manager

2 months ago


Mountain Brook, Alabama, United States J Full time
Job Summary

As a key member of our leadership team, you will play a vital role in driving business success and fostering customer loyalty. Your primary responsibility will be to support a profitable business by creating genuine connections with customers, promoting brand love, and engaging with the community. You will provide in-the-moment feedback and coaching to help team members reach their full potential. In partnership with your leadership team, you will make adjustments as needed to drive business forward and step in on tasks when required.

Key Responsibilities
  • Customer Connection
    • Be a role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
    • Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
  • Sales and Product Knowledge
    • Lead fit sessions that enhance product knowledge and fuel a style obsession.
    • Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
  • Team Leadership
    • Ensure the team is always on track to meet goals and exceed customer expectations.
    • Own the selling floor and ensure that the right people are in the right place at the right time.
    • Be ready to step in for another manager as needed.
  • Community Engagement
    • Plan and execute local events that tie to the community and fuel incremental traffic and sales.
  • Company Values
    • Act in a manner that aligns with our values.
About You

You will be a great fit for this role if you:

  • Love our brand, customers, and teams.
  • Have a great fashion aesthetic and are plugged in to what's happening in the industry and community.
  • Have a track record of setting and achieving goals.
  • Are energized by change; shift gears quickly and rally the team behind new strategies and projects.
  • Make smart decisions by actively listening, understanding data, and looking beyond the obvious.
  • Have a high school diploma or equivalent combination of education and experience.
  • Have 2 or more years of experience with similar scope, specialty retail preferred.
  • Communicate effectively and confidently.
  • Process information and operate store systems accurately.
  • Are available when we are busy, including nights, weekends, and holidays.
  • Are adept with technology and apps and familiar with industry-related blogs and feeds.
  • Must bend, reach, stretch for product as well as lift, carry, and move at least 40 pounds (18 kilos).
  • Must regularly move around all store areas and be accessible to customers.
Perks and Benefits

We offer a range of perks and benefits to support your personal and professional growth, including:

  • Competitive base pay and bonus programs.
  • Flexible days and hours.
  • Amazing merchandise discounts.
  • 24/7 free confidential help with a variety of personal and work concerns.
  • Personal and professional development opportunities.
  • Giving back – volunteer program, disaster relief funds, charitable matching donations.
  • Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit.
  • Time Away – paid time off, holidays, parental leave, disability leave, bereavement.
  • 401(k) plan with company matching contributions.

*Note: availability of these benefits and perks may be subject to work location and employment type and may have certain eligibility requirements.