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Experienced Client Services Representative

2 months ago

Dunedin, Florida, United States HCB Technologies Ltd Full time

Senior Customer Service - HCB Technologies Ltd

This position offers a fantastic opportunity for a seasoned professional eager to advance their career in customer service.

About HCB Technologies Ltd: HCB Technologies Ltd is a prominent player in the technology sector, specializing in innovative solutions and services. Our team is dedicated to delivering exceptional customer experiences and fostering long-term relationships.

Core Values:

We prioritize customer satisfaction.

We collaborate as a team.

We achieve results.

We uphold integrity.

The Role:

An exciting opportunity awaits for a dedicated individual with a background in sales and customer service, who thrives in a dynamic environment. As a Senior Customer Service Representative, you will report directly to the Branch Manager and play a crucial role in addressing customer inquiries, processing orders, and supporting the branch in meeting its sales objectives.

Key Responsibilities:

  • Efficiently manage incoming sales orders and actively engage with customer needs.
  • Provide professional and timely responses to customer and inter-branch inquiries.
  • Accurately process all customer orders, ensuring that delivery expectations are consistently met or exceeded.
  • Proactively seek opportunities to enhance sales through upselling.
  • Report any stock discrepancies to management.
  • Accurately handle the receipting of incoming goods.
  • Coordinate orders with suppliers.

Candidate Profile:

The ideal candidate will possess a strong passion for customer service, coupled with a positive attitude and a willingness to learn. You should have:

  • Experience in customer service, ideally within a product-focused sales environment.
  • A solid understanding of business products and industries, with the ability to address client needs effectively.
  • Exceptional interpersonal skills and a friendly demeanor.
  • Strong written and verbal communication abilities.
  • Proficiency in Microsoft Office applications (Excel, Word, etc.).
  • The capability to work independently as well as collaboratively within a team.
  • Experience in the technology sector is highly desirable.
  • Flexibility to work alternate Saturday mornings.
  • A valid driver's license.

Only candidates with the right to work in the relevant jurisdiction will be considered for this position.