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Senior Customer Service Representative

2 months ago

Dunedin, Florida, United States HCB Technologies Ltd Full time

About HCB Technologies Ltd

We are a leading provider of vehicle parts, accessories, and solutions in the Asia Pacific region. Our New Zealand businesses operate across Trade, Service, and Specialist Wholesale, including BNT, Autolign, Truck and Trailer Parts, Precision Equipment, and JAS Oceania NZ.

The Opportunity

We are seeking a passionate individual with sales and customer service experience to join our BNT Sydenham branch. As a Senior Customer Service Representative, you will be responsible for handling customer queries, processing product orders, and supporting the branch in achieving sales targets.

About the Position

You will be responsible for:

  • Responding professionally and efficiently to customer and inter-branch queries
  • Receiving and processing customer orders accurately and efficiently
  • Actively working to generate additional sales by maximising opportunities to upsell
  • Reporting stock discrepancies to management
  • Receipting inwards goods accurately and efficiently
  • Placing orders with vendors

About You

We are looking for someone who is passionate about customer service, has a positive attitude, and is able to learn on the job. You will also have:

  • Customer service experience, preferably in a product-related sales environment
  • Proven experience understanding business products and industries
  • Excellent written and verbal communication skills
  • Demonstrated knowledge of Microsoft Office (Excel, Word, etc)
  • The ability to work individually and as part of a team
  • Flexibility to work alternate Saturday mornings
  • A full clean New Zealand driver's license

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.