Support Specialist

7 days ago


miami, United States Spectrum Staffing ServicesHRStaffers Inc. Full time
About Spectrum Staffing Services

We are seeking a skilled Technical Support Specialist to join our team at Spectrum Staffing Services/HRStaffers Inc.

Job Description

This role offers an exciting opportunity for the right candidate to provide exceptional customer service and support to our clients. The successful candidate will possess strong product knowledge, excellent communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities:
  • Provide expert technical support to internal and external customers via phone, email, and on-site visits.
  • Demonstrate in-depth knowledge of our products, including instruments, reagents, and digital products.
  • Collaborate with sales teams to deliver high-quality presentations, demonstrations, and lectures to potential and existing clients.
  • Maintain accurate records of customer interactions and activities using CRM software.
  • Work closely with the management team to identify areas for improvement and implement solutions to enhance customer satisfaction.
Requirements:
  • Bachelor's degree in a related field from a four-year college or university, or equivalent experience.
  • Minimum five years of experience as a medical technologist with coag exposure, preferably with experience working with our products.
  • Current driver's license is mandatory.
  • Ability to travel extensively (more than 80%) within a specified territory, including overnight stays and air travel.
Salary

The estimated annual salary for this position is between $60,000-$80,000, depending on location and qualifications.

Benefits

Our company offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.



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