Traveler Experience Agent

5 days ago


Denver, Colorado, United States American Automation Full time
Welcome to the Heart of Denver, where America's best airport, Denver International Airport, meets exceptional security and customer service. As a trusted partner of the airport, American Automation, Inc. is dedicated to providing world-class security solutions to travelers and airlines alike. Become a part of our team as a TQM Airport Security Agent and help us maintain the highest standards of security and customer satisfaction.

This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering outstanding customer experiences. As a Queue (Line) Agent, you will be responsible for guiding travelers through the security process, addressing their concerns, and ensuring that everyone has a smooth and enjoyable journey.

We offer a supportive and inclusive work environment, opportunities for professional growth and development, and a comprehensive benefits package that includes medical, dental, and vision insurance, paid parking, and a 401(k) plan with company matching. Apply now to become a TQM Airport Security Agent and embark on an exciting new chapter in your career

Responsibilities:
  • Assist travelers with wayfinding and provide customer service
  • Monitor queue systems and adjust as needed to optimize efficiency
  • Ensure adherence to TSA protocols and procedures


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