Client Support Specialist
2 weeks ago
Medserv Equipment Corp is in search of a committed Client Support Specialist to join our team.
Position Summary:
In this role, you will be tasked with managing all communications and processes related to the intake of patient information for durable medical equipment. This includes interactions with patients, referral sources, and insurance providers.
Key Responsibilities:
- Handle all aspects of patient intake, including answering inquiries, processing faxes, and gathering necessary information from patients and referral sources.
- Enter equipment orders, print documentation, and organize patient charts efficiently.
- Evaluate referrals to confirm insurance coverage and eligibility.
- Gather insurance benefit details and inform patients about their potential out-of-pocket expenses related to deductibles and co-pays.
- Act as a liaison between home care coordinators, discharge planners, and healthcare providers to ensure accurate billing information is obtained.
- Assess and identify specific requirements for payer coverage, ensuring all necessary documentation and prior authorizations are in place.
- Assist patients with consultations regarding home medical equipment and facilitate their selection process.
- Coordinate equipment deliveries in collaboration with patients and healthcare facilities.
- Monitor and manage office supplies and equipment.
Qualifications:
Experience in Durable Medical Equipment (DME) or Home Medical Equipment (HME) billing is advantageous but not mandatory. We are willing to provide training for the right candidate.
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