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Customer Service Representative

2 months ago

Bolingbrook, Illinois, United States Zips Car Wash Full time

About Zips Car Wash

We are a dynamic and customer-focused car wash company dedicated to providing a unique and enjoyable experience for our guests. Our team is passionate about delivering exceptional service and ensuring that every vehicle that passes through our doors leaves feeling clean, shiny, and satisfied.

Job Summary

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Associate. As a key member of our team, you will be responsible for creating a welcoming atmosphere, providing world-class customer service, and ensuring that every guest has a positive experience at our car wash.

Key Responsibilities

  • Enrollment and Support of Unlimited Wash Club Members
    • Develop and maintain relationships with our valued Unlimited Wash Club members to ensure their satisfaction and loyalty.
  • Point-of-Sale Operations
    • Effectively manage and oversee all transactions at the point-of-sale, ensuring accuracy and efficiency.
  • Facility Maintenance
    • Maintain the cleanliness and organization of our facility, ensuring a safe and welcoming environment for our guests.
  • Vehicle Loading and Unloading
    • Safely and efficiently load and unload vehicles, using clear hand signals and a smile to ensure a seamless experience for our guests.
  • Customer Satisfaction
    • Strive for exceptional customer satisfaction by providing a warm and friendly welcome, support throughout the wash process, and ensuring a complete and thorough wash for all guests.

Requirements

  • Education
    • High School Diploma or Equivalent
  • Availability
    • Flexible availability, including evenings and weekends
  • Personality and Skills
    • Must be friendly, outgoing, and customer service oriented
    • Must have a resilient positive attitude and energetic personality
    • Able to work effectively and be accountable under minimal supervision
  • Physical Demands
    • Regular physical mobility, including reaching, grabbing, lifting, and ability to handle equipment that may average up to approximately 100 pounds in weight
    • Frequent walking, standing, and being on your feet for long periods of time
    • Working in non-climate-controlled environments and outside in all weather conditions