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Customer Service Representative for Apartment Community

2 months ago

Grand Rapids, Michigan, United States First Pacific Group Inc Full time
About the Role

We are seeking a highly skilled and customer-focused Receptionist to join our team at First Pacific Group Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our residents and prospective residents.

Key Responsibilities
  • Coordinate the leasing process and facilitate renewals
  • Assist with move-in procedures, service requests, and concierge services
  • Maintain resident relations and handle traffic
  • Provide a positive and professional first point of contact for residents and prospective residents
Requirements
  • Computer literacy in MS Word, email, and internet required
  • Positive 'can do' attitude, professionalism, and high level of enthusiasm
  • Strong customer service skills and conflict resolution
  • Effective communication
  • Saturday hours required - 10am-4pm
  • Monday through Friday 9am-6pm (one weekday off when Saturday is worked)
What We Offer
  • Medical, Dental, Vision plans
  • Generous Housing Discount for on-site employees
  • 401(k) Program w/ company participation
  • 12 Paid Holidays
  • Anniversary Bonus
  • Anniversary Day off
  • Holiday Bonus
  • Wellness Program - up to $50 reimbursement per month
  • Free Friday Lunches
  • Monthly Commissions
  • Employee Perks - STAR Program & Team Building
  • Flexible Paid Time Off
  • And so much more
About First Pacific Group Inc

First Pacific Group Inc is an Equal Opportunity Employer. We are committed to providing a positive and inclusive work environment for all employees. We participate in the E-Verify program and welcome all qualified candidates to apply.