Customer Service Ambassador

4 weeks ago


West Plains, Missouri, United States Global Medical Response Inc Full time
Customer Service Representative Job Description

At Global Medical Response, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our members.

Responsibilities:
  • Educate members about our products and services via phone, email, or postal mail.
  • Verify and update membership information for retention purposes.
  • Handle payments and correct membership information as needed.
  • Address and resolve member inquiries and concerns.
  • Review and explain membership Terms and Conditions.

Qualifications:
  • High school diploma or GED equivalent.
  • Excellent communication skills.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Strong organizational and multitasking abilities.
  • Familiarity with general office equipment (fax machines, copiers, multi-line phones, etc.).
  • Understanding of membership processes, procedures, and in-house systems.

Why Choose Global Medical Response?
As a Customer Service Representative at Global Medical Response, you'll have the opportunity to make a meaningful impact on our members' lives. Our company is dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. We offer a comprehensive benefit package and a supportive work environment that values our employees' growth and well-being. If you're passionate about providing exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.

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