Customer Service Representative

4 weeks ago


West Plains, Missouri, United States Air Evac Lifeteam Full time

Job Description: We are seeking a skilled Customer Service Representative to join our team at AirMedCare Network. As a key member of our customer support team, you will be responsible for providing exceptional service to our members by educating them about our products and services, verifying their information, and ensuring a positive experience.

Responsibilities:

  • Educate members about products and services via phone, email, or postal mail.
  • Verify and update membership information for retention purposes.
  • Handle payments and correct membership information as needed.
  • Address and resolve member inquiries and concerns.
  • Review and explain membership Terms and Conditions.

Qualifications:

  • High school diploma or GED equivalent.
  • Excellent communication skills.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Strong organizational and multitasking abilities.
  • Familiarity with general office equipment (fax machines, copiers, multi-line phones, etc.).
  • Understanding of membership processes, procedures, and in-house systems.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. We offer unique membership programs, including emergent air, Fly-U-Home, and ground ambulance. Our team is passionate about making a difference in the lives of our members and patients. If you share our commitment to quality care and exceptional customer service, we encourage you to apply for this exciting opportunity.



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