Home Repair Specialist

5 days ago


Jackson, Michigan, United States HomeSteady of Greater Jackson and Ann Arbor Full time
Job Overview

HomeSteady of Greater Jackson and Ann Arbor is seeking a skilled Home Repair Specialist to join our team. As a key member of our team, you will be responsible for ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Perform routine maintenance and home service repairs to ensure our customers' homes are safe and secure.
  • Promote the Home Steady Plan to homeowners and conduct walk-throughs of the entire home, inside and outside, to identify any areas that need attention.
  • Conduct thorough systems, structure, and safety checks to ensure our customers' homes meet our high standards.
  • Provide exceptional customer service to our homeowners, responding to their needs and concerns in a timely and professional manner.
  • Build strong relationships with our customers and team members, working collaboratively to achieve our goals.
  • Inspect all work for quality and completion, ensuring that our customers are satisfied with the service they receive.
Requirements
  • High school diploma or equivalent required.
  • At least 2 years of industry experience, preferably in residential home building and maintenance.
  • Excellent customer service skills, with the ability to communicate technical information to customers in a clear and concise manner.
  • Ability to learn and perform technical skill sets, such as minor plumbing, electrical, drywall, tile, and other cosmetic repairs.
  • Ability to work effectively in a team environment, meeting or exceeding key performance indicators (KPIs).
  • Self-motivated and able to work independently, with a strong attention to detail and ability to multitask.
  • Fluent in Microsoft Office suite of computer software.
  • Other responsibilities as assigned by management.
Benefits
  • Comprehensive benefits package, including medical, dental, vision, FSA accounts, 401K, life insurance, short-term disability, long-term disability, and EAP.
  • Generous time-off benefits, including vacation, sick leave, holiday, bereavement, jury duty, FMLA, and parental leave.


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