Customer Service Coordinator

4 days ago


Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full time
Overview

As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers. This role requires strong communication skills, a professional demeanor, and the ability to learn proprietary software for daily functions.


Job Summary
  • You will be the first voice a customer hears when they call One Hour Heating & Air Conditioning, requiring a courteous and pleasant attitude.
  • You will answer incoming client telephone calls, enter client data into required systems accurately, and coordinate customer and Technician availability.

This is a fast-paced environment where no two days are the same, and adaptability is key. If you thrive in this type of setting and take pride in your work, we encourage you to apply.


Main Responsibilities
  1. Answering Incoming Calls: Ensure that each telephone call is answered before the third ring and that the approved company greeting and script are used each time.
  2. Client Data Entry: Enter client data into required systems accurately and coordinate customer and Technician availability.
  3. Notifying Clients: Notify clients ahead of time if the Technician is not going to arrive at their home within the scheduled time window.
  4. Making Outbound Calls: Make outbound calls to club membership clients to ensure they are satisfied with any repairs.

Requirements
  • A high school diploma or equivalent is required.
  • Above-average verbal and telephone communication skills are essential.
  • Strong computer software skills are necessary, including proficiency in proprietary software.
  • The ability to work 8am-5pm Monday-Friday, 9am-2pm on Saturdays, and flexibility to take calls remotely from 5pm until 10pm as needed.


  • Kannapolis, North Carolina, United States Healthcare Services Group Full time

    Job SummaryWe are seeking a Food Service Coordinator to join our team. As a key member of our culinary team, you will assist in preparing and serving meals for residents in a long-term care facility.About the PositionThis is an opportunity to make a real difference in the lives of our residents by providing them with nutritious meals and excellent customer...


  • Kannapolis, North Carolina, United States One Hour Heating & Air Conditioning Full time

    Join Our Team of HVAC Service Pros TodayDo you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We have an immediate opening for a Customer Support Representative/Dispatcher...


  • Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full time

    OverviewOne Hour Heating and Air Conditioning is a dynamic company that prides itself on providing exceptional customer service. As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers.Job Summary:You will answer incoming client telephone calls and recognize the importance of forming a positive first...


  • Kannapolis, North Carolina, United States Circle K Stores, Inc. Full time

    Store 2721524: 546 Ashdale Ct, Kannapolis, North Carolina 28082 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challeng Customer Service Representative, Customer Service, Representative, Retail, Service


  • Kannapolis, North Carolina, United States Levy Sector Full time

    Job SummaryLevy Sector is seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a clean and organized work environment.Key Responsibilities:Provide excellent customer service and respond to customer inquiries in a timely and...


  • Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full time

    Join Our Team of HVAC Service Pros Today Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We have an immediate opening for a Customer Support Representative/Dispatcher...


  • Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full time

    Join Our Team of HVAC Service Pros Today Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We have an immediate opening for a Customer Support Representative/Dispatcher...


  • Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full time

    Join Our Team of HVAC Service Pros Today Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We have an immediate opening for a Customer Support Representative/Dispatcher...


  • Kannapolis, North Carolina, United States Circle K Stores, Inc. Full time

    Company OverviewCircle K Stores, Inc. is a leading convenience store chain with a strong presence in the market. Our stores offer a wide range of products and services to meet the needs of our customers.Job DescriptionWe are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to...


  • Kannapolis, North Carolina, United States Family Dollar Full time

    Family Dollar - 318 OAK AVENUE MALL DRIVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Kannapolis, North Carolina, United States Walmart Full time

    **Job Summary:**We are seeking a Customer Service Representative to join our team. As a key member of our staff, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our members.**Key Responsibilities:**Assist members with their purchases, answering questions and resolving any issues that may...


  • Kannapolis, North Carolina, United States Circle K Full time

    Circle K - 546 Ashdale Ct [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...


  • Kannapolis, North Carolina, United States Sam's Club Full time

    Primary ResponsibilitiesAs a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our members across the club. Your primary responsibilities will include:Providing guidance and support to members regarding member self-service technologyAssisting members with transactions using registers or...


  • Kannapolis, North Carolina, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a Sales Floor Associate, you will play a critical role in ensuring that our members have an exceptional shopping experience.Your primary responsibilities will include maintaining a clean and organized store environment, helping...


  • Kannapolis, North Carolina, United States Walmart Full time

    Company OverviewWe are seeking a highly skilled and customer-focused individual to join our team as an Online Order Filler & Delivery at Walmart.Job Description:Average hourly pay rate: $14-$26Your Key Responsibilities:Acknowledge and greet customers with a smile.Answer customer questions in a timely and professional manner.Help customers find the products...


  • Kannapolis, North Carolina, United States Zips Car Wash Full time

    Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 1402 S. Cannon Blvd, Kannapolis, NC, is the perfect position for you You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In...


  • Kannapolis, North Carolina, United States Harbor Freight Tools Full time

    Are you looking for a challenging and rewarding role in retail sales? Do you enjoy working with customers, building relationships, and contributing to the success of a fast-paced team? If so, consider joining our team at Harbor Freight Tools as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional...


  • Kannapolis, North Carolina, United States Petco Full time

    Petco - We're seeking a Customer Service Representative to join our team. Your role will be to provide exceptional service to all guests, ensuring their experience is positive and memorable.Key Responsibilities:Provide quick and courteous service to all guestsDetermine the needs of guests and share product knowledge to suggest the appropriate merchandise and...


  • Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full time

    Company OverviewOne Hour Heating and Air Conditioning is a leading provider of HVAC services, dedicated to delivering exceptional customer experiences. Our team members are the backbone of our organization, and we strive to create a supportive environment that fosters growth and success.


  • Kannapolis, North Carolina, United States Domino's Full time

    Company Overview:We are Domino's, a leading fast food chain known for our delicious pizzas and excellent customer service.Job Description:As a Customer Service Representative at Domino's, you will be the face of our company. Your primary responsibility is to provide exceptional customer service, ensuring that every customer has a positive experience with our...