Customer Service Coordinator
4 days ago
As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers. This role requires strong communication skills, a professional demeanor, and the ability to learn proprietary software for daily functions.
Job Summary
- You will be the first voice a customer hears when they call One Hour Heating & Air Conditioning, requiring a courteous and pleasant attitude.
- You will answer incoming client telephone calls, enter client data into required systems accurately, and coordinate customer and Technician availability.
This is a fast-paced environment where no two days are the same, and adaptability is key. If you thrive in this type of setting and take pride in your work, we encourage you to apply.
Main Responsibilities
- Answering Incoming Calls: Ensure that each telephone call is answered before the third ring and that the approved company greeting and script are used each time.
- Client Data Entry: Enter client data into required systems accurately and coordinate customer and Technician availability.
- Notifying Clients: Notify clients ahead of time if the Technician is not going to arrive at their home within the scheduled time window.
- Making Outbound Calls: Make outbound calls to club membership clients to ensure they are satisfied with any repairs.
Requirements
- A high school diploma or equivalent is required.
- Above-average verbal and telephone communication skills are essential.
- Strong computer software skills are necessary, including proficiency in proprietary software.
- The ability to work 8am-5pm Monday-Friday, 9am-2pm on Saturdays, and flexibility to take calls remotely from 5pm until 10pm as needed.
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