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Service Advisor

2 months ago

Artesia, New Mexico, United States Tate Branch Hobbs Full time
Job Description

Job Summary:

Tate Branch Hobbs is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, selling dealership products and services, and coordinating with the Service Manager to meet sales quotas and goals.

Key Responsibilities:

  • Provide excellent customer service and ensure customer satisfaction
  • Sell dealership products and services to customers, including warranty and pre-paid service plans
  • Coordinate with the Service Manager to set and meet sales quotas and goals
  • Utilize time effectively to meet customer needs and solicit sales
  • Consistently use established procedures to complete sales and repair paperwork correctly and on time
  • Effectively use the computerized system to keep it current and meet profit goals
  • Actively develop prospects and demonstrate the advantages of products and services compared to other brands and dealerships
  • Cross-sell accessories, additional parts, products, repair service, and miscellaneous offerings
  • Deal with customer complaints in a sensible manner and show empathy and a pleasant attitude
  • Ensure customers receive consistent treatment by following documented procedures
  • Conduct telephone transactions courteously and promptly
  • Utilize a consistent quotation process for sales
  • Consistently contact customers to promote additional sales and customer satisfaction
  • Analyze progress to maximize efficiency and maintain high quality of repairs
  • Delegate jobs to technicians as appropriate and effectively utilize current resources
  • Produce accurate estimates for wreck and internal repairs
  • Provide cashier transactions when needed
  • Adhere to procedures for timely and proficient dealing of warranty items
  • Become familiar and proficient with all phases of the computer system needed for parts and service management
  • Start and finalize repair orders for warranty, customer paid, and internal repair
  • Sell supplementary services by notifying customers of service specials or additional work required
  • Notify customers promptly regarding any delays, changes, or additional work required
  • Give special attention to repeat repairs to ensure the issue is corrected

Requirements:

  • Ability to read and comprehend instructions and information
  • Professional personal appearance
  • Excellent communication skills
  • Ability to meet company's production and quality standards
  • Physical requirements: spend time indoors in air-conditioned areas, sit on a regular basis, stand on a regular basis, walk on a regular basis, bend, twist, and/or stoop on a regular basis, kneel and/or squat on a regular basis, lift over 50 lbs infrequently, reach and/or lift overhead on a regular basis, climb stairs, repetitive hand/finger movement on a regular basis, grasp/grab with hands on a regular basis, push and pull on a regular basis

Working Conditions:

Work evening, weekend, and holiday work hours as required

Education and Experience:

High school diploma or equivalent required; prior experience in a sales and service environment preferred

Language:

English (en-US)