Lead Veterinary Technician

4 weeks ago

Milwaukee, Wisconsin, United States Downtown Veterinary Clinic Full time
Job Summary: The Lead Certified Veterinary Technician (Lead CVT) is responsible for training, supervising, and assisting veterinary support staff to plan, coordinate, and perform various duties concerned with animal health and client education. This position also encompasses all the duties of the Veterinary Technician.

Responsibilities:
  • Maintain and uphold Core Values and Mission Statement of MVP.
  • Performs all functions related to Licensed Veterinary Technician job description.
  • Work alongside the Inventory Manager to purchase pharmaceutical supplies and medications including the maintenance of controlled substance and surgery logs.
  • Maintain inventory and maintenance of pharmaceuticals, equipment, and supplies.
  • Maintain knowledge of preventative healthcare recommendations to answer client questions, provide education on vaccines, flea, and heartworm products, and assist in marketing veterinary services from which their pet would benefit.
  • Train and assist the veterinary support staff in their performance of a variety of technical and client education duties that facilitate the work of the veterinarians, groomer, and any team member who directly or indirectly provide patient care.
  • Make recommendations to the Practice Manager concerning personnel matters, disciplinary actions, and follow through.
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Conduct monthly departmental meetings and schedule in-service meetings as deemed appropriate and necessary.
  • Manage and contribute to the overall flow of the clinic.
Qualifications:
  • Must be able to conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
  • Ability to demonstrate patience and composure in stressful situations, and ability to handle a fast-paced environment.
  • Genuinely enjoys working with animals and can deal with them even when they are stressed, ill, or in pain.
  • Ability to stay calm and efficient during a medical crisis.
  • Ability to give SQ, IM, and IV injections.
  • Knowledge of usage, dosage, and common side-effects for commonly used prescription drugs and ability to readily explain them to the clients.
  • Knowledge of the common anesthesia and recovery states and ability to alert veterinarians when symptoms change or when concerns arise with hospitalized patients.
  • Knowledge of heartworm and external parasite preventives to promote client education and sales.
  • Ability to properly extubate, monitor temperature, and recover a patient from anesthesia.
  • Ability to navigate the practice management software addressing concerns and providing technical support to all departments.
  • Writing skills are effective, efficient, and ability to clearly state the objective.
  • Computer knowledge required; comfortable with Word, iOS, Windows, practice management software, and use of communication tools such as marketing program and email.
  • Excellent communication skills.
  • Ability to meet deadlines and exceed expectations.
  • Strong communication, leadership, and motivation skills.
  • Knowledge of principles and processes for providing client and personal services.
  • Excellent verbal and written communication skills.
  • Knowledge of the structure and content of the English language.

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