Technical Support Specialist
10 hours ago
ATC is seeking a highly skilled Technical Help Desk/Network Support Analyst to join our team.
Job Summary:
We are looking for a technical professional to provide technical support and network operations services to our clients. The successful candidate will be responsible for troubleshooting and resolving technical issues, maintaining accurate records, and performing defined tasks as per our processes.
Key Responsibilities:
- Enter radio information into the network to activate radios.
- Maintain accurate records of user information.
- Perform defined tasks as per our processes.
- Resolve user issues by answering questions and requests.
- Respond to incoming telephone calls and email inquiries from internal and external customers.
- Maintain client confidence and protect operations by keeping sensitive information confidential.
- Monitor system alarms and engage with technical maintenance personnel as appropriate.
- Contribute to team efforts.
Requirements:
- Experience as a Technical Help Desk Support Analyst.
- Experience with IT security practices and protocols.
- Experience logging and documenting technical problems and issues.
- Experience working independently and as part of a team.
- Experience working in an environment that requires lifting at least 50 lbs.
About ATC:
ATC is a leading provider of technical services to our clients. We are committed to delivering high-quality services and building long-term relationships with our clients.
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