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Guest Service Representative
2 months ago
Job Summary:
Ocean House Management is seeking a highly skilled and customer-focused individual to join our team as a Guest Relations Agent. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of outstanding.
Key Responsibilities:
- Guest Service: Provide warm and welcoming greetings to all guests, ensuring a pleasant and comfortable experience throughout their stay.
- Registration and Check-In: Efficiently and accurately process guest registrations, utilizing computer systems to ensure seamless check-in and check-out procedures.
- Communication: Engage in friendly, polite conversation with guests, addressing their concerns and questions in a professional and courteous manner.
- Personalized Service: Proactively offer personalized services, activities, and resolutions tailored to each guest's needs, ensuring their stay with us is truly memorable.
- Administrative Tasks: Complete required reports and paperwork, maintain confidentiality of guest information, and perform other administrative duties as assigned.
Requirements:
- Experience: Prior hotel or equivalent guest service experience preferred.
- Computer Skills: Proficiency in computer systems, preferably in a hotel environment.
- Communication Skills: Exceptional ability to engage in friendly, polite conversation, even in challenging situations, and maintain engaged conversation while using computer equipment.
Physical Requirements:
The performance of duties occurs indoors in a temperature-controlled setting. The position requires standing and the use of telephone and computer equipment.
