Software Support Specialist

3 days ago


Martinsville, Virginia, United States Piedmont Community Services Full time
Job Title: Software Support Specialist

We are seeking a highly motivated individual to join our team at Piedmont Community Services as a Software Support Specialist. This is a full-time benefited position located at our Martinsville City office.

Key Responsibilities:

  • Provide technical support for our EHR system users via phone, email, and in-person encounters.
  • Maintain user accounts, troubleshoot, and complete daily task requests through our ticket system.
  • Work with our management team to develop operational and analytical reports, as well as dashboards that support our agency's mission.
  • Utilize SQL, complex databases, and business intelligence reporting to analyze data and provide insights.

Requirements:

  • Experience in SQL, complex databases, and business intelligence reporting.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Bachelor's degree in Computer Science or related field, or at least two years of experience in the Information Technology field.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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