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Client Care Representative

2 months ago

Brewster, New York, United States Guardian Veterinary Specialists Full time
About Guardian Veterinary Specialists

We are a leading emergency and specialty veterinary hospital dedicated to providing exceptional care to our clients and their pets. Our mission is to deliver high-quality, compassionate care in a state-of-the-art facility.

Job Summary

We are seeking a skilled Client Care Representative to join our team on a swing shift. As a Client Care Representative, you will be the first point of contact for clients and will be responsible for providing exceptional customer service, communicating effectively with medical staff, and ensuring a smooth and efficient experience for our clients.

Key Responsibilities
  • Provide exceptional customer service to clients, responding to their needs and concerns in a timely and professional manner.
  • Communicate effectively with medical staff to ensure seamless coordination of care and services.
  • Manage client interactions, including scheduling appointments, handling payments, and resolving issues.
  • Maintain accurate and up-to-date records of client interactions and communications.
  • Work collaboratively with the team to achieve goals and objectives.
Requirements
  • 1 year of administrative or customer service experience.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to learn and use veterinary management software.
  • High school diploma or equivalent required.
What We Offer
  • Competitive hourly rate.
  • Opportunities for growth and professional development.
  • Hands-on training and support.
  • Exceptional benefits package, including health, vision, and dental insurance.
  • Generous discount on employee pet boarding and pet care.
  • Free lunch days and Guardian outings.
  • Pet blood donor perks and free pet bereavement services.
  • Free mental health services for staff.