Store Manager

6 days ago


Fenton, Michigan, United States Crumbl Cookies Full time

Job Summary:

Crumbl Cookies is seeking an experienced Operations Manager to oversee daily operations and customer service in our fast-paced cookie shop. As a key member of our team, you will work closely with the manager, shift leads, and owner to ensure seamless execution of our business model.

Key Responsibilities:

  • Manage Kitchen Operations: Oversee the efficient management of our kitchen to maintain an ongoing supply of fresh cookies for purchase.
  • Quality Control: Ensure high-quality products and services by implementing quality control measures.
  • Store Maintenance: Maintain a clean and tidy store environment, adhering to our high standards.
  • Reporting and Metrics: Understand and track reports to analyze store metrics and make data-driven decisions.
  • Employee Development: Motivate and coach employees to improve daily processes and enhance customer satisfaction.
  • Conflict Resolution: Resolve customer and employee conflicts in a professional and timely manner.
  • Inventory Management: Conduct regular inventory checks on ingredients and supplies.
  • Catering and Scheduling: Oversee catering coordinator and assist with scheduling to ensure seamless execution.
  • Corporate Communication: Stay up-to-date with corporate news and information through our internal app.

Requirements:

  • Background Check: Pass a thorough background check.
  • Restaurant Experience: Prior restaurant or food management experience is preferred but not required.
  • Certifications: Obtain a ServSafe or food handler's certificate.
  • Tech Savviness: Demonstrate proficiency in technology and software.
  • Customer Service: Provide exceptional customer service skills.
  • Physical Demands: Ability to stand for entire shifts and lift up to 50 pounds.

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