Customer Service Representative

6 days ago


Mt Clare, United States Orkin Full time

Overview:

We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Field incoming requests, schedule service visits, and maintain efficient routes to reduce drive time for Orkin Pros.
  • Lead with empathy and a service mindset, prioritizing customer satisfaction and maintaining integrity and excellence in all interactions.
  • Use sharp listening skills and probing questions to identify customer concerns and evaluate their needs.
  • Monitor, update, and maintain customer databases with accurate customer information, including call details, disposition of calls, payments, and other results.
  • Reschedule unserviced accounts within 24 hours and participate in quality assurance processes, programs, and initiatives.

What We Offer:

  • Competitive earnings, including $18/Hr.
  • A comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • A 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
  • An industry-leading, quality, comprehensive training program.

Why Choose Orkin?

  • As a global residential and business service provider, Orkin offers a unique opportunity to work with a reputable and financially stable company.
  • Our pest management industry is growing and recession-resistant, providing a stable career path.
  • We value service-oriented individuals who build loyalty and trust with clients, hold themselves responsible to commitments, and prioritize teamwork.


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