Customer Service Representative
6 days ago
Overview:
We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Field incoming requests, schedule service visits, and maintain efficient routes to reduce drive time for Orkin Pros.
- Lead with empathy and a service mindset, prioritizing customer satisfaction and maintaining integrity and excellence in all interactions.
- Use sharp listening skills and probing questions to identify customer concerns and evaluate their needs.
- Monitor, update, and maintain customer databases with accurate customer information, including call details, disposition of calls, payments, and other results.
- Reschedule unserviced accounts within 24 hours and participate in quality assurance processes, programs, and initiatives.
What We Offer:
- Competitive earnings, including $18/Hr.
- A comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
- A 401(k) plan with company match and employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, and dependent scholarship awards.
- An industry-leading, quality, comprehensive training program.
Why Choose Orkin?
- As a global residential and business service provider, Orkin offers a unique opportunity to work with a reputable and financially stable company.
- Our pest management industry is growing and recession-resistant, providing a stable career path.
- We value service-oriented individuals who build loyalty and trust with clients, hold themselves responsible to commitments, and prioritize teamwork.
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