Senior Mobility Administrator
6 days ago
Estimated Salary: $80,000 - $110,000 per year.
Daily Job Responsibilities:
• Manage mobility ticket system, ensuring seamless user experience.
• Perform SharePoint updates, maintaining data integrity and security.
• Oversee inventory management, ensuring efficient resource allocation.
• Provide exceptional customer service via phone, email, or in-person interactions for standard and VIP users.
• Administer UEM system, ensuring optimal performance and security.
• Collaborate with IT departmental teams, including Help Desk, Server admins, and departmental communications.
• Execute business administration tasks, ensuring timely completion and accuracy.
• Liaise with wireless vendors via phone or email, managing device activations and testing.
• Perform device management, including factory restoration, OS updates, and network testing.
• Troubleshoot mobility issues, including UEM, wireless network, exchange, and device problems.
• Generate and handle mobility reports, providing critical insights to support the mission.
Clearance: Secret
Certifications: Security+ within 6 months on contract.
Required Skills:
• Experience with Blackberry Enterprise Server (BES) administration and BlackBerry EU.
• Knowledge of Footprints ticket tracking system and ITIL v3 certification.
• Proficiency in Microsoft Office (Excel, Word) and SharePoint skills.
• Familiarity with MDM systems (Mobile Device Management) and DoD contracting process.
• Excellent interpersonal, communication, and customer service skills.
• Good knowledge of best practices for IT protocols and inventory management.
Benefits:
• Paid Time Off and Paid Holidays.
• Company-paid Life/AD&D, Short Term and Long-Term Disability.
• Health Insurance with Company Contribution.
• 401k Plan with Company Match.
• Employee Recognition Program and opportunity for annual Performance Bonus.
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