Current jobs related to Contact Center Scheduling Specialist - Pittsburgh, Pennsylvania - F.N.B. Corporation

  • Contact Center Scheduling Specialist

    4 weeks ago

    Pittsburgh, Pennsylvania, United States F.N.B. Corporation Full time

    Job Summary:This role is responsible for maintaining Contact Center scheduling for phone and chat agents. The incumbent will utilize the workforce management tool to forecast staffing needs and assign employees appropriately across available shifts to ensure proper coverage and meet department standards.Main Responsibilities:Produce weekly employee schedules...

  • Contact Center Scheduling Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Intermedia Group Full time

    Contact Center Scheduling Role OverviewThis position is responsible for maintaining Contact Center scheduling for phone and chat agents. The incumbent will utilize the workforce management tool to forecast staffing needs and assign employees appropriately across available shifts to ensure proper coverage and meet department standards.Key...

  • Contact Center Representative

    3 weeks ago

    Pittsburgh, Pennsylvania, United States UPMC Full time

    We are seeking a highly skilled Contact Center Specialist to join our team at UPMC. In this role, you will serve as the first point of contact for patients, providing guidance, interpretation, and education on scheduling, registration, billing, and various patient-related inquiries.Key Responsibilities:Answer multi-line telephone system with a clear focus on...

  • Contact Center Quality Assurance Specialist

    2 months ago

    Pittsburgh, Pennsylvania, United States First National Bank Full time

    Contact Center Quality Assurance AnalystWe are seeking a highly skilled Contact Center Quality Assurance Analyst to join our team at First National Bank. As a key member of our Quality Assurance team, you will play a critical role in ensuring that our customer service representatives provide exceptional service to our clients.Key Responsibilities:Monitor and...

  • Contact Center Quality Assurance Specialist

    2 months ago

    Pittsburgh, Pennsylvania, United States First National Bank Full time

    Contact Center Quality Assurance AnalystJob Summary:We are seeking a highly skilled Contact Center Quality Assurance Analyst to join our team. As a key member of our Quality Assurance team, you will be responsible for monitoring and evaluating customer interactions to ensure that our representatives are providing exceptional service.Key...

  • Medical Support Specialist, NS Resource Center

    3 weeks ago

    Pittsburgh, Pennsylvania, United States University of Pittsburgh Medical Center Full time

    Job SummaryThe University of Pittsburgh Medical Center seeks a skilled Medical Support Specialist to join our NS Resource Center team. As a key member of our patient care team, you will provide routine patient care and support services in accordance with established policies and procedures.Key ResponsibilitiesProvide high-quality patient care and support...

  • Hospital-Based Certified Recovery Specialist

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Gateway Rehabilitation Center Full time

    Job SummaryWe are seeking a highly motivated and compassionate Certified Recovery Specialist to join our team at Gateway Rehab Center. As a PRN Hospital-Based Certified Recovery Specialist, you will provide support and assistance to patients in a hospital setting with identified substance use disorder.Key ResponsibilitiesProvide support to hospital patients...

  • Operations Center Coordinator

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Aqua America Full time

    Job DescriptionAt Aqua America, we are seeking a highly skilled Operations Center Specialist to join our team. This role is responsible for coordinating and scheduling manpower and resources to maximize results in the areas of work order forecasting, promise work, compliance, and field operations.Key Responsibilities:Define requirements, prepare plans,...

  • Hospital-Based Recovery Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Gateway Rehabilitation Center Full time

    Job SummaryWe are seeking a highly motivated and compassionate Hospital-Based Certified Recovery Specialist to join our team at Gateway Rehabilitation Center. As a key member of our Care Coordination department, you will play a vital role in providing support and assistance to patients in a hospital setting with identified substance use disorder.The ideal...

  • Nurse Care Specialist

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Baldwin Health Center Full time

    A Higher Standard of CareBaldwin Health Center is seeking dedicated and compassionate Registered Nurses to join our team of caring professionals. As a Nurse Care Specialist, you will play a vital role in providing exceptional patient-centered care to our residents and their families.Our Commitment to CareWe believe in creating a warm and welcoming...

  • Nursing Assistant

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Spring Hill Rehabilitation & Nursing Center Full time

    Job Summary: We are seeking a compassionate and professional Certified Nurse Assistant (CNA) to join our team at Spring Hill Rehabilitation and Nursing Center. As a CNA, you will provide high-quality resident care, including bathing, grooming, feeding, and hygiene. You will also maintain and work within established departmental, center, and corporate...

  • Plasma Center Nurse Specialist

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Biolife Plasma Services Full time

    About the RoleAs a Medical Support Specialist (Plasma Center Nurse) at BioLife Plasma Services, you will play a vital role in ensuring the highest quality plasma collection process. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, review laboratory test results, and notify donors of unsuitable test results.Key...

  • Culinary Care Specialist

    2 weeks ago

    Pittsburgh, Pennsylvania, United States Baldwin Health Center Full time

    Culinary Care Specialist - Nutrition and Wellness ExpertBaldwin Health Center is seeking a dedicated and compassionate Culinary Care Specialist to join our team. As a Culinary Care Specialist, you will play a vital role in nourishing the bodies and spirits of our residents.With a passion for culinary arts and a commitment to delivering exceptional care, you...

  • LPN Dispensing Nurse

    2 weeks ago

    Pittsburgh, Pennsylvania, United States Pittsburgh Comprehensive Treatment Center Full time

    Overview:Pittsburgh Comprehensive Treatment Center is seeking a skilled LPN Dispensing Nurse to join our team. As a medication specialist, you will play a crucial role in the treatment and recovery of patients struggling with opioid use disorder.Responsibilities:Administer medication as ordered by the Medical Director or Program PhysicianMaintain accurate...

  • Volunteer Opportunity at Northside Christian Health Center

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Northside Christian Health Center Full time

    Volunteer OpportunityAt Northside Christian Health Center, we follow-up with patients on their medical referrals as a federally qualified health center and NCQA Level 3 Patient-Centered Medical Home. This volunteer role involves calling patients and documenting the outcome of the conversation in the Electronic Medical Record (EMR).Impact of Your...

  • CRNA Anesthesia Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Nuvia Dental Implant Center Full time

    Opportunity for a skilled CRNANuvia Dental Implant Center, a leading provider of dental implant and fixed-prosthesis services, is seeking a highly qualified CRNA to join our team. As a CRNA Anesthesia Specialist, you will be responsible for administering anesthesia with nasal intubation for full mouth dental implants in an office-based setting. Key...

  • Plasma Center Nurse

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Biolife Plasma Services Full time

    About the Role:As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility to donate plasma, manage donor adverse events, review laboratory test results, and notify donors of unsuitable test results. You will work...

  • Community Outreach Specialist

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Center For Victims Full time

    Job SummaryCenter for Victims is seeking a highly skilled Community Outreach Specialist to join our team. The successful candidate will provide crisis counseling and intervention services to individuals and families affected by community and gun violence.The Community Outreach Specialist will work closely with our team to coordinate intervention and support...

  • Patient Support Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States SSI People Full time

    Job SummaryWe are seeking a skilled Patient Support Specialist to join our team at SSI People. As a Patient Support Specialist, you will be responsible for responding to inbound and outbound calls from patients, physicians, and pharmacies to ensure access to care and reimbursement needs.Key ResponsibilitiesRespond to patient inquiries and resolve issues...

  • Dental Sterilization Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States North Side Christian Health Center Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Dental Sterilization Specialist to join our team at North Side Christian Health Center. As a key member of our dental team, you will be responsible for ensuring the highest standards of sterilization and maintenance of dental instruments and equipment.Key ResponsibilitiesEnsure instruments are...

Contact Center Scheduling Specialist

2 months ago

Pittsburgh, Pennsylvania, United States F.N.B. Corporation Full time
Job Summary

This role is responsible for maintaining Contact Center scheduling for phone and chat agents. The incumbent will utilize the workforce management tool to forecast staffing needs and assign employees appropriately across available shifts to ensure proper coverage and meet department standards.

Key Responsibilities
  • Produces weekly employee schedules in accordance with department standards, such as abandon rate and average wait time, and forecasted volumes, including peak times, to ensure adequate staffing for phones and chat.
  • Incorporates recurring/ad hoc meetings and training into employee schedules.
  • Monitors staffing levels and provides guidance to leadership.
  • Executes quarterly shift selection process.
  • Assists with maintaining different aspects of the workforce management tool, including employee access, employee changes, validating historical data, producing forecasts, adjusting existing shifts, developing new shifts, and providing software training as needed.
  • Assists management with maintaining existing procedures related to scheduling and produces new procedures under guidance as appropriate.
  • Troubleshoots issues related to the digital support systems utilized in the Contact Center. Works closely with IT and/or external vendors to resolve issues.
Requirements
  • High School or GED
  • 3 years of job-related experience
  • Excellent communication skills, both written and verbal
  • Excellent customer service skills
  • Ability to work and multi-task in a fast-paced environment
  • Excellent organizational, analytical, and interpersonal skills
  • Detail-oriented
  • MS PowerPoint - Intermediate Level
  • MS Word - Intermediate Level
  • MS Excel - Intermediate Level
  • Calabrio Teleopti
Equal Employment Opportunity

FNB is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran.