Housekeeping Associate
2 months ago
Job Summary:
We are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at Great Wolf Lodge. As a Housekeeping Associate, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms and public areas.
Key Responsibilities:
- Clean and maintain guest rooms, including making beds, dusting and vacuuming, cleaning bathrooms, and replacing supplies.
- Utilize chemicals according to directions and familiarize yourself with all material safety data sheets.
- Maintain a stocked, organized, and clean cart with sufficient supplies.
- Report maintenance issues through appropriate channels for resolution.
- Document and secure lost and found items.
- Communicate with guests on a professional and friendly manner.
- Keep supplies ready by restocking housekeeping cart at end of shift.
- Assist House Attendant, including delivering guest requests and picking up used guest items.
- Conserves energy by closing shades and draperies; turning down air conditioning and heat of unoccupied rooms.
- Report hazardous conditions in work area or equipment to supervisor.
Requirements:
- Willingness to work flexible schedule including nights, weekends, and/or holidays as needed.
- Successful completion of criminal background check and drug screen.
Preferred Qualifications:
- Prior experience in housekeeping, including sanitation, laundry operations, and/or guest services.
- Excellent customer service and oral communication skills.
- Previous housekeeping or general cleaning experience.
Physical Requirements:
- Able to lift up to 30 lbs.
- Able to push/pull up to 100 lbs.
- Able to bend, stretch, and twist.
- Able to stand for long periods of time.
- Able to work with chemicals according to directions.
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