Tire Center Associate

2 months ago

Melrose Park, Illinois, United States Sam's Club Full time
About the Role

We are seeking a highly skilled and motivated Tire Center Associate to join our team at Sam's Club. As a Tire Center Associate, you will play a critical role in providing exceptional customer service and ensuring the efficient operation of our tire and battery center.

Key Responsibilities
  • Be a Team Player: Collaborate with colleagues to achieve sales and service goals, educate and mentor new team members, and develop strong interpersonal skills to provide excellent customer service.
  • Be an Industry Expert: Demonstrate in-depth knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality, as well as Point of Sale systems, phone, and in-person selling techniques.
  • Be a Technological Innovator: Leverage digital tools to drive sales, improve the customer experience, and enhance associate engagement, utilizing handheld technology and systems to make informed business decisions related to services, safety alerts, new product information, product application, and training.
  • Be a Business Owner: Communicate equipment, tool, and supply needs to the TBC Lead, track and monitor returns and special orders, operate cash registers, process transactions, work hands-on in the physical area, maintain accurate inventory, audit, safety, and compliance standards, report TBC complaints, safety hazards, and problems with products, services, and work areas, complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
  • Be a Talent Ambassador: Serve as a brand advocate by valuing the customer's experience in the TBC area and modeling high-quality service and products, developing, influencing, and inspiring others to work in a style that is respectful, supportive, and team-oriented, understanding roadblocks and assisting in training team members.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
  • Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, co-workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
Benefits

We offer a competitive hourly wage range of $19.00 to $26.00, as well as additional compensation in the form of premiums, which may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Requirements
  • Valid state-issued driver's license.
  • Able to successfully complete all job required trainings and assessments within a prescribed time period.
  • Must be 18 years of age or older.

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