Front Desk Representative

4 days ago


Hamilton, Ohio, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard Hamilton. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Provide superior guest service, including check-in and check-out, and respond to guest inquiries in a friendly and professional manner.
  • Handle guest complaints and resolve issues in a timely and efficient manner.
  • Process all payments and adhere to payment, cash handling, and credit policies.
  • Generate and distribute daily reports to designated departments and personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
Requirements
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.

At Shaner Hotels, we are committed to providing exceptional guest service and creating memorable experiences for our guests. If you are passionate about delivering outstanding customer service and take pride in your work, we would like to speak with you.



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