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Retail Operations Supervisor
2 months ago
Compensation: $18 - $20 per hour
About Us
At National Entertainment Network LLC, we are a leading provider of arcade gaming and family entertainment experiences across the nation. Our commitment to excellence in customer service and operational standards makes us a preferred choice for family fun.
Key Responsibilities:
- Oversee daily operations of the arcade, ensuring smooth and efficient functioning.
- Manage budgetary constraints and operational costs effectively.
- Lead the recruitment, training, and development of arcade staff, focusing on exceptional customer service skills.
- Ensure all arcade games are maintained and repaired as necessary, including parts management.
- Uphold the highest standards of cleanliness and presentation within the arcade.
- Provide outstanding customer service in all aspects of arcade operations.
- Handle cash management, including collections and reconciliations.
- Ensure compliance with company dress codes and policies.
- Perform additional duties as assigned, including weekend and evening shifts.
- Maintain regular and reliable attendance.
Qualifications:
- Proven mechanical and electronic repair skills.
- A minimum of five years in a supervisory role.
- Experience in retail or service-oriented environments.
- Strong communication and interpersonal abilities.
- Basic knowledge of electronics and mechanical repairs.
- Experience in preventative maintenance for gaming machines.
- High School diploma or equivalent required.
- Physical ability to stand for extended periods and lift up to 50 lbs.
- Successful completion of a pre-employment background check and drug screening.
Benefits:
- Comprehensive health insurance package, including medical, dental, vision, life, and disability.
- 401(k) retirement savings plan with company matching.
- Paid time off (PTO) starting at 10 days per year, increasing with tenure, plus sick pay and 9 paid holidays.
- Partially paid maternity leave.
Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.