Facility Operations Manager

6 days ago


Buffalo New York, United States SP Plus Corporation Full time
Job Summary

SP Plus Corporation is seeking a highly skilled and experienced Facility Operations Manager to oversee the day-to-day activities of our shuttle operations. As a key member of our team, you will be responsible for leading programs to improve client and customer satisfaction, supervising shuttle drivers and parkers, and ensuring effective revenue control procedures.

Key Responsibilities
  • Lead programs to improve client and customer satisfaction
  • Assist in the management of the day-to-day activities of the assigned locations
  • Supervise shuttle drivers, parkers, and the monitoring of shuttle bus operations
  • Ensure appropriate customer interaction and supervise the completion of all closing reports
  • Monitor and implement effective revenue control procedures
  • Perform other necessary functions as assigned
  • Assist with the daily data entry of the revenue reports
  • Compile and interpret reports on a daily basis for the operation of the facility
Requirements
  • High School Graduate; some college a plus
  • At least one year supervisory experience required; supervisory experience in the transportation and/or parking industry a plus
  • Prior supervisory experience managing a DOT-regulated shuttle operations preferred
  • Must possess a valid state-issued driver's license with a current address and acceptable driving record
  • A Medical Examiner's Certificate (DOT Medical Card) is required
  • Intermediate computer skills utilizing Microsoft Office (Excel and Word)
Preferred Qualifications
  • Knowledge of transportation (shuttle operations), DOT regulations, union contracts, and payroll
  • Superior verbal and written communication skills
  • Proven customer service skills and willingness to lead by example
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment for extended periods of time. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 50 pounds.



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