Quality Assurance Officer
1 month ago
Holiday Inn Club Vacations is seeking a Quality Assurance Officer to join our Sales Operations team. The successful candidate will provide administrative support to the Sales departments, focusing on reducing the number of completed sales that result in rescission or default.
Key Responsibilities:
- Communicate effectively with all Holiday Inn Club Vacations affiliated departments, management, and HICV owners.
- Verify sales and contracts for HICV sales.
- Handle walk-in cancellations and owner cancellation calls, rewriting sales and assisting QAOs with mail-out processes to recover lost business.
- Assist QA management with training and improvement of new and existing employees.
Requirements:
- Process-oriented with attention to detail.
- Self-directed and independent with projects, but works as a team player.
- Excellent customer service skills.
- Strong oral and written communication skills.
- Strong work ethic and high energy level.
- Strong administrative, organizational, and planning skills.
Benefits:
- Weekly pay and lucrative compensation plans.
- Rewards and recognition programs.
- Annual bonus opportunities for select roles.
- Comprehensive medical, dental, and vision benefits.
- 401K match.
- Team member travel perks and discounts.
- Tuition assistance.
- Referral compensation program.
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