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Service Coordinator

3 weeks ago

Allentown, Pennsylvania, United States Maitz Home Services Full time
Company OverviewMaitz Home Services, a rapidly growing HVAC and Plumbing company, is seeking a highly skilled Service Coordinator. As a key member of our team, you will be responsible for scheduling and dispatching service technicians by reviewing and optimizing routes, answering incoming calls, providing exceptional customer service, and ensuring accurate ticket information. This role offers a unique opportunity to join a dynamic and family-oriented work environment where your effort is recognized and valued.

Job SummaryThis position requires a professional with strong communication skills, excellent problem-solving abilities, and the ability to multitask in a fast-paced environment. You must have a minimum of 2 years of office/customer service experience, preferably in a dispatch role. Additionally, you should possess strong computer skills, including proficiency in Microsoft Office and the ability to learn customer service management software.

Key Responsibilities
  • Scheduling and dispatching service technicians to optimize routes and ensure timely completion of jobs
  • Answering incoming calls and providing exceptional customer service
  • Ensuring accurate and complete ticket information is entered into the system
  • Creating dispatch numbers for parts ordered and following up on part orders
  • Scheduling appointments for part installation
BenefitsWe offer a very competitive salary, an impressive monthly bonus plan, incentive plans, medical, dental, vision, company-supplied life insurance, paid vacation, paid holidays, and a 401(k) plan with employer match.

Estimated Salary Range:$55,000 - $65,000 per year, based on location and experience.