Dental Office Receptionist

4 weeks ago


Roswell, Georgia, United States Dental Care Alliance Full time

Overview:

Dental Care Alliance is seeking a skilled Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and ensuring a smooth and efficient experience for all visitors to our office.

Responsibilities:

  • Customer Service: Greet patients, sign them in, schedule future appointments, and handle incoming phone calls.
  • Respond to Patient Questions: Answer patient questions and concerns according to DCA policies.
  • Answering Telephones: Answer and respond to incoming phone calls in a professional and courteous manner.
  • Scheduling Appointments: Schedule appointments for patients and maintain accurate records.
  • Maintaining Appointment Book: Keep accurate records of patient appointments and schedule changes.
  • Confirming Appointments: Confirm patient appointments and notify patients of any changes or cancellations.
  • Follow up on No-Shows/Cancellations: Follow up with patients who have missed or cancelled appointments.
  • Register Patients: Register patients on sign-in sheets and maintain accurate records.
  • Post Charges and Payments: Post charges and payments to patient accounts.
  • Checking Voice-Mail: Check voice-mail on a daily basis and respond to messages in a timely manner.
  • Maintaining a Clean and Friendly Waiting Area: Maintain a clean and friendly waiting area for patients.

Qualifications:

  • Experience: Experience working in a dental, medical, or other healthcare office is required.
  • Knowledge of Insurance Plans: Knowledge of insurance plans (HMO/PPO) is a plus.
  • Experience Answering Telephones: Experience answering telephones is required.
  • Exceptional Customer Service Skills: Must have exceptional customer service skills.

DCA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and patients.



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