Dental Office Receptionist
4 weeks ago
Overview:
Dental Care Alliance is seeking a skilled Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and ensuring a smooth and efficient experience for all visitors to our office.
Responsibilities:
- Customer Service: Greet patients, sign them in, schedule future appointments, and handle incoming phone calls.
- Respond to Patient Questions: Answer patient questions and concerns according to DCA policies.
- Answering Telephones: Answer and respond to incoming phone calls in a professional and courteous manner.
- Scheduling Appointments: Schedule appointments for patients and maintain accurate records.
- Maintaining Appointment Book: Keep accurate records of patient appointments and schedule changes.
- Confirming Appointments: Confirm patient appointments and notify patients of any changes or cancellations.
- Follow up on No-Shows/Cancellations: Follow up with patients who have missed or cancelled appointments.
- Register Patients: Register patients on sign-in sheets and maintain accurate records.
- Post Charges and Payments: Post charges and payments to patient accounts.
- Checking Voice-Mail: Check voice-mail on a daily basis and respond to messages in a timely manner.
- Maintaining a Clean and Friendly Waiting Area: Maintain a clean and friendly waiting area for patients.
Qualifications:
- Experience: Experience working in a dental, medical, or other healthcare office is required.
- Knowledge of Insurance Plans: Knowledge of insurance plans (HMO/PPO) is a plus.
- Experience Answering Telephones: Experience answering telephones is required.
- Exceptional Customer Service Skills: Must have exceptional customer service skills.
DCA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and patients.
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