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Community Management Specialist

2 months ago

Muncie, Indiana, United States RHP Staffing Full time
Job Overview

RHP Properties is seeking a highly skilled and experienced Community Management Specialist to join our team. As a key member of our operations team, you will be responsible for managing the daily administration, operation, and personnel of various manufactured home communities.

Key Responsibilities
  • Manage and deposit daily collection of all monthly rentals, late fees, and other revenue streams.
  • Recruit, train, motivate, and manage onsite staff to ensure exceptional customer service and community maintenance.
  • Conduct regular inspections of community grounds and community-owned homes to maintain a clean, presentable appearance and identify areas for improvement.
  • Manage and assign tasks to the maintenance staff or maintenance supervisor through the use of our maintenance work order system.
  • Develop and implement strategies to attract new residents and retain current residents, increasing occupancy rates and revenue.
  • Manage all aspects of leasing, including processing, approving, and forwarding invoices to the corporate office.
  • Maintain accurate records of employee files, timesheets, and expenses, ensuring timely compensation and benefits.
  • Manage paperwork flow and maintain financial operations, adhering to established budgetary guidelines.
  • Ensure a safe working and living environment for all residents and staff, identifying and addressing safety issues promptly.
  • Enter accurate and complete information into our management software in a timely manner.
  • Build strong relationships with residents, responding to their needs and resolving issues promptly.
Requirements
  • A minimum of 2-3 years of property management experience.
  • High school diploma or GED required.
  • Strong customer service, communication, and organizational skills.
  • Detail-oriented and able to multitask and problem-solve.
  • Proven leadership skills and ability to work effectively in a team environment.
  • Ability to work flexible hours, including evenings and weekends, and extended out-of-town travel.
  • Valid operator's license.
  • Proficiency in Microsoft Office, specifically Excel, Word, and Outlook, and experience with MRI software a plus.
Benefits

This is a full-time opportunity with competitive compensation and benefits package, including medical, dental, and vision insurance, short-term and long-term disability, life insurance, paid time off, holidays, flexible spending, and 401K.