Bakery and Prepared Foods Department Supervisor

4 days ago

Lake Oswego, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and experienced Bakery and Prepared Foods Department Supervisor to join our team at Whole Foods Market. As a key member of our culinary team, you will be responsible for ensuring the smooth operation of our bakery and prepared foods department, providing exceptional customer service, and leading a team of talented individuals.

Key Responsibilities
  • Lead and manage a team of team members to ensure excellent customer service and a high level of product quality.
  • Collaborate with team leaders and floor leads to maintain a smooth operation and ensure that all tasks are completed efficiently.
  • Assist with maintaining break schedules, supervision, support, training of team members, and managing the day-to-day flow.
  • Provide exemplary service to customers while supporting leadership in maintaining regional and 365 standards.
  • Manage customer flow, keep 365 team leader and store leadership informed of all events that affect the front end, including performance and policy issues.
  • Ensure that all shelves and displays are properly stocked and front facing; rotate products and remove out-of-date products.
  • Establish and maintain a collaborative and productive working relationship with store leadership, team leaders, floor leads, fellow team members, support partners, customers, and vendors.
  • Stay informed on all company and store-level information from leadership.
  • Maintain a level of knowledge/awareness of relevant competitors and industry trends.
  • Complete all training and focus on increasing product knowledge; maintain awareness of new products and promotions.
  • Support overall store cleanliness and maintenance and work in multiple areas throughout the store.
  • Follow through on all customer questions and requests, including processing returns and credits when needed.
  • Establish and maintain a positive work environment that supports a high team member morale.
  • Effectively delegate tasks based on the needs of the store.
  • Follow all customer service security policies and global cash variance policy (CVP).
  • Support zone coaches in training of new and existing team members to build and sustain a high-performance crossed-trained team, utilizing learning checklists and training materials.
  • Schedule and monitor team member break and lunch periods.
  • Assist in ensuring department orders for equipment, supplies, and products are timely and accurate.
  • Assist in maintaining back stock supply areas; analyze and control product transfers, waste, and spoilage.
  • Assist in maintaining customer service retailing program and ensure ESL and pricing are accurate.
  • Communicate with team members regarding all zone operations and company information.
  • Know all functions of the register system and all Whole Foods Market 365 cash handling procedures and regulations.
  • Become knowledgeable of and oversee all operations of the cash office; maintain security and accountability of all monies.
  • Perform cash office duties when needed.
  • Maintain a safe, clean, and well-organized working and shopping environment.
  • Support global, regional, and 365 store programs.
  • Assist with store inventory as needed.
  • Perform all team member duties as needed, including cashiering.
  • Follow and comply with all applicable regulatory rules and regulations, including weights and measures, ABC regulations, FDA, Department of Labor, health and sanitation, and adhere to safe work practices.
  • Perform other duties as assigned by team leader/store leadership.
Requirements
  • Prior cashier experience is required.
  • Prior retail, restaurant, or hospitality experience is preferred.
  • Basic computer skills are necessary.
  • Proactive problem-solver with excellent follow-through and listening skills.
  • Clear and effective communication style, both written and verbal.
  • Thorough knowledge of products throughout the store or the ability to learn them quickly.
  • Ability to follow instructions and procedures.
  • Skilled in working in a fast-paced, evolving environment with a sense of urgency and strong ability to effectively prioritize, delegate, multi-task, and complete tasks in a thorough and timely manner.
  • Ability to build and maintain positive relationships with individuals in positions throughout the business.
  • Ability to train and inspire team members to excellence in all aspects of the zone.
  • Working understanding of and compliance with all customer service security policies and WFM policies and procedures.
  • Strong, demonstrated customer service skills and ability to handle a wide variety of customer service situations effectively.
  • Strong organizational skills.
  • Ability to properly use equipment, which may include but are not limited to: knives, box cutters, personal protective equipment, hand trucks, six-wheel carts, pallet jacks, forklift, and baler (must be 18 years of age or older for both) and all other equipment used during preparation and clean-up within department and store.
  • Ability to work a flexible schedule to meet the needs of the department, including nights, weekends, and holidays as required.
  • Ability to perform the physical requirements of the job with or without reasonable accommodation.
Working Conditions
  • Constant interruptions.
  • Some exposure to dust, fumes, and chemicals.
  • May be exposed to extremes in temperature, humidity, or wetness.
  • May walk and work on uneven surfaces.
  • May need to use a ladder or stool to reach product or supplies.
  • Exposure to continuous background and occasional loud noises.
  • Any item over 40 pounds requires a team lift.

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