Department Supervisor

9 hours ago

Lake Oswego, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and experienced Department Supervisor to join our Prepared Foods team at Whole Foods Market. As a key member of our team, you will be responsible for ensuring the smooth operation of our food preparation and customer service areas.

Key Responsibilities:

  • Work closely with Team Leaders and Floor Leads to maintain a high level of customer service and ensure efficient food preparation and presentation.
  • Assist with maintaining break schedules, supervising Team Members, and managing the day-to-day flow of the department.
  • Provide exceptional customer service and address customer needs in a timely and effective manner.
  • Manage work flow, customer flow, and keep Team Leaders and Store Leadership informed of all events affecting the front end.
  • Ensure all shelves and displays are properly stocked and front facing, and rotate products and remove out-of-date products.
  • Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers, and vendors.
  • Stay informed on all company and store-level information from leadership.
  • Maintain a level of knowledge/awareness of relevant competitors and industry trends.
  • Complete all training and focus on increasing product knowledge, and maintain awareness of new products and promotions.
  • Support overall store cleanliness and maintenance, and work in multiple areas throughout the store.
  • Follow through on all customer questions and requests, including processing returns and credits when needed.
  • Establish and maintain a positive work environment that supports high Team Member morale.
  • Effectively delegate tasks based on the needs of the store.
  • Follow all Customer Service Security policies and Global Cash Variance Policy (CVP).
  • Support Zone coaches in training of new and existing Team Members to build and sustain a high-performance crossed-trained team, utilizing learning checklists and training materials.
  • Schedule and monitor Team Member break and lunch periods.
  • Assist in ensuring department orders for equipment, supplies, and products are timely and accurate.
  • Assist in maintaining back stock supply areas, analyzing and controlling product transfers, waste, and spoilage.
  • Assist in maintaining Customer Service retailing program and ensure ESL and pricing are accurate.
  • Communicate with Team Members regarding all zone operations and company information.
  • Know all functions of the register system and all Whole Foods Market 365 cash handling procedures and regulations.
  • Become knowledgeable of and oversee all operations of the cash office, maintaining security and accountability of all monies.
  • Perform Cash Office duties when needed.
  • Maintain a safe, clean, and well-organized working and shopping environment.
  • Support global, regional, and 365 store programs.
  • Assist with store inventory as needed.
  • Perform all Team Member duties as needed, including cashiering.
  • Follow and comply with all applicable regulatory rules and regulations, including Weights and Measures, ABC regulations, FDA, Department of Labor, health and sanitation, and adhere to safe work practices.
  • Perform other duties as assigned by Team Leader/Store Leadership.

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