Department Supervisor
9 hours ago
We are seeking a highly skilled and experienced Department Supervisor to join our Prepared Foods team at Whole Foods Market. As a key member of our team, you will be responsible for ensuring the smooth operation of our food preparation and customer service areas.
Key Responsibilities:
- Work closely with Team Leaders and Floor Leads to maintain a high level of customer service and ensure efficient food preparation and presentation.
- Assist with maintaining break schedules, supervising Team Members, and managing the day-to-day flow of the department.
- Provide exceptional customer service and address customer needs in a timely and effective manner.
- Manage work flow, customer flow, and keep Team Leaders and Store Leadership informed of all events affecting the front end.
- Ensure all shelves and displays are properly stocked and front facing, and rotate products and remove out-of-date products.
- Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers, and vendors.
- Stay informed on all company and store-level information from leadership.
- Maintain a level of knowledge/awareness of relevant competitors and industry trends.
- Complete all training and focus on increasing product knowledge, and maintain awareness of new products and promotions.
- Support overall store cleanliness and maintenance, and work in multiple areas throughout the store.
- Follow through on all customer questions and requests, including processing returns and credits when needed.
- Establish and maintain a positive work environment that supports high Team Member morale.
- Effectively delegate tasks based on the needs of the store.
- Follow all Customer Service Security policies and Global Cash Variance Policy (CVP).
- Support Zone coaches in training of new and existing Team Members to build and sustain a high-performance crossed-trained team, utilizing learning checklists and training materials.
- Schedule and monitor Team Member break and lunch periods.
- Assist in ensuring department orders for equipment, supplies, and products are timely and accurate.
- Assist in maintaining back stock supply areas, analyzing and controlling product transfers, waste, and spoilage.
- Assist in maintaining Customer Service retailing program and ensure ESL and pricing are accurate.
- Communicate with Team Members regarding all zone operations and company information.
- Know all functions of the register system and all Whole Foods Market 365 cash handling procedures and regulations.
- Become knowledgeable of and oversee all operations of the cash office, maintaining security and accountability of all monies.
- Perform Cash Office duties when needed.
- Maintain a safe, clean, and well-organized working and shopping environment.
- Support global, regional, and 365 store programs.
- Assist with store inventory as needed.
- Perform all Team Member duties as needed, including cashiering.
- Follow and comply with all applicable regulatory rules and regulations, including Weights and Measures, ABC regulations, FDA, Department of Labor, health and sanitation, and adhere to safe work practices.
- Perform other duties as assigned by Team Leader/Store Leadership.
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