Event Services Associate

1 week ago


Watkins Glen, New York, United States NASCAR Full time
GUEST SERVICES EVENT STAFF

Overview:
As a vital part of our team, the Guest Services Event Staff plays a crucial role in ensuring an exceptional experience for all attendees at our events. This position is based at Watkins Glen International, a leading venue in the world of motorsports.

Compensation:
The hourly wage for this role is set at $15.00.

Key Responsibilities:
* Proactively address and resolve guest inquiries and concerns by gaining comprehensive knowledge of ticketing, camping, public safety, and organizational policies.
* Foster collaborative relationships with various departments to meet the objectives of the venue and the organization, including participation in strategic meetings.
* Oversee the recruitment of temporary staff for roles such as tram drivers, ambassadors, ushers, and guest services personnel.
* Assist in the creation of informational materials for staff and guests.
* Support campground operations and the development of operational guidelines.
* Manage the ABI Workforce Management System.
* Prepare for upcoming events by organizing daily assignments essential for successful event execution.
* Coordinate group activities for special events and major weekends.
* Facilitate volunteer and ambassador groups during significant events.
* Provide support to team leads on special projects and additional tasks as required.

Qualifications:
* Proven knowledge of event staffing principles and practices.
* Ability to manage conflicts and make informed decisions in high-pressure situations.
* Strong organizational skills with the ability to prioritize tasks effectively.
* Detail-oriented with excellent communication skills, both written and verbal.
* Capacity to handle multiple tasks simultaneously.
* Willingness to learn new systems and adapt to changing environments.
* Valid driver's license and ability to operate vehicles and golf carts.
* Flexibility to work extended hours, including nights, weekends, and holidays, particularly during peak event periods.

Company Culture:
At NASCAR, we pride ourselves on our unique work environment that values employee contributions and fosters professional growth. We offer competitive salaries, a comprehensive benefits package focused on wellness, and opportunities for personal and professional development.

Diversity Commitment:
NASCAR is dedicated to creating a diverse workplace where all employees feel valued and empowered. We are an Equal Opportunity Employer and welcome applications from all qualified individuals.


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