IT Infrastructure Support Specialist

4 weeks ago


Buckeye, Arizona, United States Ross Stores, Inc. Full time
Job Summary

We are seeking an experienced IT Infrastructure Support Specialist to join our team at Ross Stores, Inc. This role will be responsible for providing technical support and maintenance for our Supply Chain Distribution Center systems.

The ideal candidate will have a strong understanding of retail dynamics and supply chain technology, as well as experience with Distribution Center/Warehouse management systems.

This is a challenging and rewarding opportunity for a skilled IT professional to make a meaningful contribution to our team.

Key Responsibilities
  • Provide technical support and maintenance for Supply Chain Distribution Center systems
  • Design, install, maintain, configure, secure and support hardware platforms, operating systems, wired/wireless network components, and related products and technologies
  • Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly
  • Plan and execute performance baselines, monitoring, tuning, and capacity planning
  • Develop and provide appropriate documentation and knowledge transfer
Requirements
  • At least 4-6 years of experience supporting retail systems, with at least 1 of those years in a complex heterogeneous computing environment supporting supply chain distribution systems
  • Solid understanding of retail dynamics within a complex, highly integrated environment
  • Solid understanding of supply chain technology and warehouse control systems within a complex, highly integrated environment
  • Experience with Distribution Center/Warehouse management systems
Preferred Qualifications
  • A minimum of two years of experience with backup technologies, high-end storage solutions, SCCM System Management and Event Management tool or related technology
  • Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system
  • Experience with IT processes such as System Management, Patch Management, Change Management, Configuration Management, Release Management, Problem Management, Business Continuity Planning, Customer Service and Vendor Relationship Management
Working Conditions

This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others.

Regular attendance is a requirement of the position.

This role requires full-time in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.



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