Senior IT Technical Administrator
1 month ago
We are seeking an experienced IT technical administrator to perform infrastructure hardware and software build-out activities for new supply chain facilities and expansion projects.
This role involves administering, monitoring, and supporting supply chain facility hardware platforms, operating systems, and related products and technologies.
The successful candidate will ensure high standards for system implementation, establishing documentation, standards, best practices, procedures, processes, and guidelines.
Duties and Responsibilities:
- Provide desktop support by configuring and supporting PCs, printers, RFs, and miscellaneous hardware onsite.
- Maintain accurate inventory of IT assets.
- Ticket queue management.
- Resolve issues across our IT work streams, including network infrastructure, workstations, and end-user devices.
- Provide Level 2 technical support to end users and the IT Team.
Requirements and Qualifications:
- Desktop support experience supporting client devices, printers, and other end-user hardware.
- Experience with networking topologies and wireless computing infrastructure.
- Working knowledge of maintaining network systems and services, including servers, routers, switches, firewalls, VPNs, VoIP, and other IP devices.
- Strong experience with UNIX and Windows operating systems.
- Working experience with Internet and Intranet technologies.
- Robust analytical, problem-solving, root cause analysis, and troubleshooting skills.
- Undergraduate degree or equivalent work experience.
Preferred Qualifications:
- Experience with backup technologies, high-end storage solutions (Hitachi SAN preferable), SCCM System Management, and Event Management tools or related technologies.
- Experience with operating system installation, maintenance, security, performance monitoring, performance tuning, and integrity.
- Understanding of Data Center design, optimization, and environmental support components.
- Experience with IT processes such as System Management, Patch Management, Change Management, Configuration Management, Release Management, Problem Management, Business Continuity Planning, Customer Service, and Vendor Relationship Management.
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