Towing and Service Training Specialist

6 days ago


Burbank, California, United States Automobile Club of Southern California Full time

As a Towing and Service Training Specialist at Automobile Club of Southern California, you will play a vital role in delivering exceptional service to our 17 million members. We are seeking a career-minded professional with experience in the automotive service industry to join our team.

Job Description

This position conducts training sessions for independent contract station service providers and their employees on towing and service procedures. The ideal candidate will have excellent presentation skills, be able to communicate complex information effectively, and possess a valid driver's license.

Responsibilities
  • Deliver hands-on training sessions on towing and service procedures, including battery service program, dispatch technologies, lockout techniques, and member service protocols.
  • Conduct formal classroom training sessions, workshops, and presentations for ICS personnel regarding ERS policies and procedures, and regulations.
  • Provide technical support in the handling of member complaint files.
Requirements
  • A minimum of 3 years' experience in the automotive service industry, preferably in training or coaching.
  • A 4-year college degree or equivalent combination of education and work experience.
  • Excellent verbal and written communication skills, including presentation skills.
Benefits
  • Fleet vehicle for transporting and storing training supplies and equipment.
  • Company-paid uniforms.
  • Opportunities for overtime pay.
  • A starting salary range of $23.78 - $31.70 per hour.


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