Front of House Team Member

1 month ago


Minneapolis, Minnesota, United States Hennepin Arts Full time

Hennepin Arts is a dynamic organization that drives cultural and economic vitality in Minnesota through leadership of the Hennepin Theatre District in downtown Minneapolis and educational programming that reaches every area of the state. Our historic venues light up Hennepin Avenue with top-tier entertainment, including the best of Broadway and a wide variety of arts programming.

We celebrate diversity in all its aspects, ensuring equity and establishing a safe and inclusive environment for all. We continue to examine ourselves and our structures to ensure we are free of bias and inequitable practices.

We are seeking a Front of House - Usher to join our customer service team, serving as the primary point of contact for most patrons attending events at our theatres. The successful candidate will be responsible for creating a welcoming and inclusive atmosphere, ensuring each guest feels comfortable and supported throughout their visit.

Responsibilities:

* Maintain the cleanliness and order of all theatre spaces and property (60%):

1. Ensure a "show ready" condition prior to opening to the public
2. Distribute programs and insert program changes as needed
3. Respond to emergency or evacuation situations in accordance with the Theatre evacuation plan and provide direction to guests
4. Assist in ensuring that all theatre policies are followed

* Customer Service (30%):

1. Direct guests to their seats in the theatre in a friendly and welcoming manner
2. Assist guests with special needs as directed by Floor Captain or Event Manager
3. Scan or read theatre tickets and direct guests to the proper entrance into the theatre
4. Direct or guide guests to facilities located inside or outside of the Theatres

* Other (10%):

1. Perform other duties as assigned

Requirements:

* Ability and comfortability present information to staff, clients, coworkers and the general public as needed
* Evening and weekend availability
* Minimum of one year customer service experience and/or conflict resolution
* Demonstrated work or extracurricular activity history that demonstrates the pursuit of a career in the live entertainment and event management field
* Basic mathematical competency and cash counting
* Knowledge and interest in popular culture and live entertainment
* Bilingual in English/Spanish is a plus
* Computer proficiency: Word, Excel and Outlook
* Ability to establish and maintain relationships



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