National Account Director
1 week ago
We are seeking a highly skilled National Account Director to join our team at ABM Industries. As a key member of our operations team, you will be responsible for providing optimal customer relations and facility management for assigned facilities across the account.
Key Responsibilities- Ensure optimal customer relations by maintaining constant communications with customers.
- Provide high-quality operations and maintenance services to assure proper performance of engineered equipment and building systems.
- Act as primary liaison with all customer departments, ensuring prompt, responsive, and effective service.
- Prepare and administer annual facility budgets, reporting exceptions to customers and ABM management.
- Comply with customer and ABM corporate policies, communicating to subordinates and ensuring subordinate compliance.
- Ensure federal, state, and local regulatory requirements are met, including DER, OSHA, FLSA, EEO, ADA, etc.
- Direct scheduling and coordination of overall work priorities.
- Recommend work to be performed in-house or subcontracted to optimize value.
- Ensure contract requirements are delivered, budget managed, and profit margins met.
- Instill a sense of ownership within the account team for facility performance and appearance.
- Maximize workplace experience for end users aligned with client requirements.
- Balance reactive and preventive maintenance activities, monitoring current and deferred maintenance backlogs.
- Utilize Computerized Maintenance Management System (CMMS) or customer-provided work order control system.
- Develop and/or approve facility operations performance and quality standards.
- Ensure interior and exterior facility appearance meets contract and ABM standards.
- Oversee review of completed work, ensuring quality standards are met or exceeded.
- Negotiate major service contracts, review and approve smaller contracts delegated to subordinates.
- Develop and negotiate minor construction projects as assigned.
- Manage subcontractors and purchasing program, approving major purchases and auditing delegated purchases.
- Design and implement administrative systems where ABM or customer standard systems do not exist or must be extensively modified.
- Ensure staff receives adequate technical, administrative, and other training, participating in training of direct subordinates and supervisors.
- Manage staff in accordance with ABM employee relations philosophy and policies, hiring, terminating, recommending salary changes, conducting performance appraisals, counseling, and disciplining as necessary.
- Ensure labor contract requirements are met, making routine contract interpretations as required, and maintaining a harmonious working relationship with union representatives.
- Bachelor's degree in mechanical engineering, related field, or comparable experience required.
- 5+ years of facilities management and account oversight experience.
- Certified Facility Manager or Real Property Administrator certifications desirable for specific assignments.
- Demonstrated customer service orientation and skills.
- Has managed an account or department with multiple buildings and sites.
- Has had full budget financial responsibility for a large account or department.
- Has directed an integrated facilities model that includes maintenance, custodial, and grounds.
- Working knowledge of two or more of the mechanical, electrical, general building maintenance, or building construction.
- Working knowledge of custodial and grounds departments.
- Demonstrated expertise in verbal and written communications.
- Demonstrated willingness to work non-standard days and hours as required.
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National Account Director
2 weeks ago
Chandler, Arizona, United States ABM Industries Full timeJob Title: National Account DirectorABM Industries is seeking a highly skilled National Account Director to join our team. As a National Account Director, you will be responsible for providing optimal customer relations and facility management for assigned facilities across the account.Key Responsibilities:Ensure optimal customer relations by maintaining...
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National Account Director
1 week ago
Chandler, Arizona, United States ABM Industries Full timeJob Title: National Account DirectorABM Industries is seeking a highly skilled National Account Director to join our team. As a key member of our operations team, you will be responsible for providing optimal customer relations and facility management for assigned facilities across the account.Key Responsibilities:Maintain constant communications with...
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