Community Experience Associate

4 weeks ago

Stephenson, United States Van Metre Companies Full time
Job Title: Community Experience Associate

Van Metre Companies is seeking a highly motivated and customer-focused individual to join our team as a Community Experience Associate. This role is responsible for delivering an exceptional homebuying experience to potential buyers by conducting engaging tours, maximizing the potential of our CRM system, and ensuring accurate documentation.

Key Responsibilities:
  • Tour Experience: Conduct engaging tours of model homes, immediate delivery homes, and the surrounding community for potential buyers, utilizing proactive follow-up skills to nurture promising leads and convert them into buyers.
  • Prospect Outreach: Maximize the potential of our Customer Relationship Management (CRM) system to identify and engage with prospects who could be interested in our community, executing strategic cold and warm outreach campaigns through email, text, and phone calls.
  • Product Expertise: Demonstrate superb knowledge of the community, its products, and Van Metre's construction techniques and materials, as well as real estate market trends and competition overall to enable effective communication of the community's value and benefits to potential buyers.
  • Traffic Management: Ensure accurate documentation of all appointments and prospect engagement by maintaining up-to-date traffic dashboards, timely logging of appointments, thorough documentation of prospect traffic, and ensuring follow-up before and after engagements.
  • Sales Operations: Collaborate with the Community Executive and Community Experience Manager to identify opportunities for cross-functional collaboration with the Marketing, Market Intelligence, and other teams, leveraging their expertise to optimize community performance and communicate the community's needs to these teams.
  • Record Maintenance: Maintain data accuracy across Van Metre's CRM, contract management solution, and buyer portal, verifying proper sharing and storage of all documents and meeting internal standards for data integrity.
  • Community Appearance: Proactively maintain a tidy and presentable appearance of the community and its homes at all times, scheduling regular cleanings, overseeing the cleaning of models when opening and closing, and ensuring that the community is always well-maintained and visually appealing.
Requirements:
  • Valid Driver's License: Required for travel to and from work and for company-related activities.
  • Minimum High School Diploma or Equivalent: Required for this role.
  • Proficiency with MS Word, MS Excel, Outlook, and Adobe Acrobat: Required for effective communication and data management.
  • A Realtors License is NOT Required: However, an active licensee will be required to inactivate their license.
Compensation and Benefits:

Van Metre Companies offers excellent benefits and a work environment that fosters and rewards excellence. We promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

  • Salary: $70,000-76,500 annually (Pay is commensurate with experience, education, training, and skills)
  • Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave
  • Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches
  • Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.

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