Customer Service Ambassador

3 weeks ago


Durham, North Carolina, United States Candlewood Suites Durham Full time

Overview

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The Front Desk Agent is responsible for delivering exceptional guest service, registering guests, and ensuring a seamless stay experience. Located in the heart of the Raleigh-Durham area, our hotel offers a unique blend of business and entertainment opportunities.

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Responsibilities

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  • Greet and welcome all guests approaching the front desk, maintaining a friendly and warm demeanor at all times.">
  • Handle requests for information, mail, and messages in an efficient and courteous manner.">
  • Answer guest inquiries about hotel services, facilities, and hours of operation.">
  • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.">
  • Be aware of all rates, packages, and special promotions; familiarize yourself with all in-house groups and restricted dates.">
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Requirements

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  • High School diploma or equivalent required; college coursework in a related field is helpful.">
  • Experience in a hotel or related field preferred.">
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.">
  • Demonstrate the ability to multitask, be detail-oriented, and problem-solve effectively.">
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Salary and Benefits

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We offer a competitive salary range of $35,000 - $50,000 per year, depending on experience. Our benefits package includes medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

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About Us

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Candlewood Suites Durham is part of Aimbridge Hospitality, a global leader in third-party hotel management. Our team is passionate about serving our guests and driving exceptional results.



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