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Patient Care Coordinator
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Job Summary: We are seeking a highly skilled and customer-focused Patient Care Coordinator to join our team at Reach Medical Holdings. As a key member of our transport team, you will be responsible for coordinating emergency and non-emergency transport requests, providing exceptional customer service, and ensuring the safe and efficient transportation of patients.
Key Responsibilities:
- Respond to emergency and non-emergency transport telephone lines in a prompt and courteous manner.
- Coordinate all requests for transfer and transport, applying discretion and independent judgment to ensure the best possible outcomes for patients.
- Provide exceptional customer service, demonstrating a high degree of professionalism and empathy in all interactions.
- Collaborate with healthcare professionals and other stakeholders to ensure seamless patient care and transportation.
- Stay up-to-date with industry developments and best practices to continuously improve transport services.
Requirements:
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Excellent problem-solving and critical thinking skills, with the ability to apply discretion and independent judgment in high-pressure situations.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
- Strong knowledge of healthcare regulations and industry standards.
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
