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Hospitality Service Associate

2 months ago


Ann Arbor, Michigan, United States The DIXBORO PROJECT Full time

Job Type

Full-time, Part-time

Position Overview

As a vital member of our team at The DIXBORO PROJECT, our servers play an essential role in crafting memorable dining experiences. They embody exceptional service and genuine hospitality, skillfully guiding guests through our diverse menu offerings while ensuring smooth restaurant operations.

Key Responsibilities

  • Warmly welcome guests, showcasing sincere appreciation and attentiveness.
  • Conduct thorough menu presentations, demonstrating in-depth knowledge of our culinary and beverage selections. Address guest questions regarding ingredients, preparation techniques, and dietary considerations to guarantee a safe and enjoyable dining experience.
  • Tailor menu explanations to align with guests' preferences and desired dining experiences.
  • Proactively anticipate and address guest needs throughout their visit, adhering to established service protocols and striving to surpass expectations.
  • Enhance sales and guest satisfaction by continually expanding knowledge of offerings and identifying opportunities to elevate service.
  • Support restaurant efficiency by diligently performing opening, running, and closing side work tasks.
  • Engage in pre-shift and ongoing training opportunities to promote continuous learning and professional growth.
  • Encourage teamwork by holding oneself and colleagues accountable to our standards of excellence, fostering a positive and supportive work environment.
Qualifications
  • Minimum of 1 year of experience in a server role.
  • Adopt a collaborative team approach to meet both team objectives and individual guest needs.
  • Exhibit emotional intelligence and effectively manage personal energy in a dynamic setting.
  • Maintain a positive demeanor, embrace opportunities for personal and professional development, and take pride in professional appearance.
  • Stay composed and focused in fast-paced environments, demonstrating strong attention to detail and efficient task prioritization.
  • Uphold our commitment to excellence by refusing to compromise on standards or take shortcuts.