Customer Service Representative

4 weeks ago

Plano, Texas, United States National Vision Full time

About the Role:

The Front Desk Receptionist is a vital member of our team, responsible for providing exceptional customer service and ensuring a smooth flow of customers through our store. This role requires a strong ability to multitask, handle multiple phone lines, and maintain organized patient records.

Key Responsibilities:

  • Ensures high-quality customer service while following all safety protocols.
  • Ensures a smooth flow of customers through the store.
  • Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
  • Processes and understands managed care plans while obtaining document information from the insurance company as needed.
  • Provides customers with basic and accurate information.
  • Schedules and confirms appointments, follow-up visits, and classes.
  • Files all patient records daily and pulls patient files for the next day's appointments.
  • Checks order status and notifies customers when orders are in or of any delays.
  • Keeps the reception area tidy and presentable with all necessary materials.
  • Receives, sorts, distributes daily mail/deliveries, and maintains inventory of office supplies.
  • Participates in regularly scheduled mandatory communication meetings.

Requirements:

  • Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service skills required.
  • Strong organizational skills required.

Education: High School Diploma or equivalent.

About National Vision:

We believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses, and pride ourselves on the ever-increasing amount of promotions from within.

Benefits:

We offer a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more.

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