Shift Operations Manager

1 week ago


Sewickley, Pennsylvania, United States SUMMERWOOD MASTER Full time

Job Summary:

The Shift Operations Leader is a key role within the SUMMERWOOD MASTER team, responsible for driving excellence in customer service, maintaining company standards, and reviewing operational processes.

Key Responsibilities:

  • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
  • Conducts periodic food safety audits and provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
  • Shares day-to-day responsibility for cash procedures, including bank deposits, making change, opening/closing safe, and verifying drawers.
  • Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
  • Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards.
  • Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
  • Provides ongoing coaching and feedback for crew employees and provides "hands-on" training for crew in Learning Zone.

Working with the SUMMERWOOD MASTER Team:

The Shift Operations Leader works closely with the management team to ensure seamless day-to-day operations and provides support in the absence of management.

Requirements:

  • Excellent customer service skills and ability to maintain a positive guest relations.
  • Strong communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic math skills and accuracy with cash handling.

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