Shift Operations Manager
1 week ago
Job Summary:
The Shift Operations Leader is a key role within the SUMMERWOOD MASTER team, responsible for driving excellence in customer service, maintaining company standards, and reviewing operational processes.
Key Responsibilities:
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
- Conducts periodic food safety audits and provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
- Shares day-to-day responsibility for cash procedures, including bank deposits, making change, opening/closing safe, and verifying drawers.
- Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
- Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards.
- Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
- Provides ongoing coaching and feedback for crew employees and provides "hands-on" training for crew in Learning Zone.
Working with the SUMMERWOOD MASTER Team:
The Shift Operations Leader works closely with the management team to ensure seamless day-to-day operations and provides support in the absence of management.
Requirements:
- Excellent customer service skills and ability to maintain a positive guest relations.
- Strong communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic math skills and accuracy with cash handling.
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